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• 3.16 • 3.17 • 5.0 • 5.1 • 5.2

Agent Docs

The following documentation applies to agents working in Bright Pattern Contact Center version 3.17.


Agent Desktop 3.17


General

What's New in Version 3.17

Read about the features and enhancements added to Bright Pattern Contact Center in version 3.17.

Frequently Asked Questions

Browse real questions (organized by topic) asked by Bright Pattern customers and clients.


Reference and How-To

Agent Guide

The Agent Guide provides instructions for using the Bright Pattern Contact Center Agent Desktop application to perform various telecommunication and customer service tasks.

Agent Desktop Helper Application

In order to use functions such as softphone and screen pop on your Agent Desktop, you'll need to download and enable the Agent Desktop Helper Application.


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