• 5.19 • 5.3 • 5.8

addInteractionRenderedHandler(callback)

Gets information about an active interaction.

Request

Syntax

window.bpspat.api.addInteractionRenderedHandler(callback)
callback = function(data) {
} 

Arguments

Parameter	Type	Description
callback	function	JavaScript method executed when API method request is completed

Response

The response object may contain the following fields.

Name	Data Type	Description	Example
item_id	string	Interaction ID	"121212121"
global_id	string	Global interaction ID (GIID)	"asd234asdf234df"
phone_number	string	Customer phone number	"4151234567"
service	string	Name of the service handling the interaction	"Inbound Voice"
screenpop_data	string	Information shown on screen-pop	"Case: 123123"

Example

 {
  "command": "INTERACTION_RENDERED",
  "data": {
    "item_id": "5AA90906-ECB9-4597-8F98-5A9D859AB3D9",
    "global_id": "A39ECF09-28A2-4F25-8681-F4D76FE1288B",
    "service": "Maintenance Renewal_MS",
    "phone_number": "19294599406",
    "screenpop_data": {
    }
  }
 }

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