From Bright Pattern Documentation
• 5.19
Facebook Messenger Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:
Content/Capability | Support | Note |
---|---|---|
Audio attachment | x | receive only, send - not supported |
Arbitrary attachment | x | |
Contact | ||
Delivery notification | x | |
Emoji | x | as Unicode symbols |
HTML content | ||
Image | x | up to 25MB |
Initiate outbound session | x | yes, within a 24-hour window |
Location | ||
Quick-reply buttons | x | |
Read notification | x | |
Sticker | ||
Text message | x | up to 2k characters |
Typing notification | x | |
URL | x | sent as text and received as a clickable link in messenger client |
Video attachment | x | up to 25MB |