• 5.19

Facebook Messenger Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:

Content/Capability	Support	Note
Audio attachment	x	receive only, send - not supported
Arbitrary attachment	x
Contact
Delivery notification	x
Emoji	x	as Unicode symbols
HTML content
Image	x	up to 25MB
Initiate outbound session	x	yes, within a 24-hour window
Location
Quick-reply buttons	x
Read notification	x
Sticker
Text message	x	up to 2k characters
Typing notification	x
URL	x	sent as text and received as a clickable link in messenger client
Video attachment	x	up to 25MB