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• 5.19


Facebook Messenger Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:

Content/Capability Support Note
Audio attachment x receive only, send - not supported
Arbitrary attachment x
Contact
Delivery notification x
Emoji x as Unicode symbols
HTML content
Image x up to 25MB
Initiate outbound session x yes, within a 24-hour window
Location
Quick-reply buttons x
Read notification x
Sticker
Text message x up to 2k characters
Typing notification x
URL x sent as text and received as a clickable link in messenger client
Video attachment x up to 25MB