• 5.19

Microsoft Teams Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Microsoft Teams include:

Content/Capability	Support	Note
Audio attachment
Arbitrary attachment	x	Agents are able to receive attachments.
Contact
Delivery notification
Emoji		Agents receive reactions as verbal expressions in text messages. For example, if the user reacts to a message with a "Thumbs Up", the agent will receive a text message like "[username] liked [message]"
HTML content
Image	x
Initiate outbound session
Location
Quick-reply buttons	x
Read notification
Sticker	x	Stickers are received as a png image.
Text message	x
Typing notification
URL	x
Video attachment