From Bright Pattern Documentation
• 5.19
Microsoft Teams Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Microsoft Teams include:
Content/Capability | Support | Note |
---|---|---|
Audio attachment | ||
Arbitrary attachment | x | Agents are able to receive attachments. |
Contact | ||
Delivery notification | ||
Emoji | Agents receive reactions as verbal expressions in text messages. For example, if the user reacts to a message with a "Thumbs Up", the agent will receive a text message like "[username] liked [message]" | |
HTML content | ||
Image | x | |
Initiate outbound session | ||
Location | ||
Quick-reply buttons | x | |
Read notification | ||
Sticker | x | Stickers are received as a png image. |
Text message | x | |
Typing notification | ||
URL | x | |
Video attachment |