From Bright Pattern Documentation
Jump to: navigation, search
• 5.19


Microsoft Teams Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Microsoft Teams include:

Content/Capability Support Note
Audio attachment
Arbitrary attachment x Agents are able to receive attachments.
Contact
Delivery notification
Emoji Agents receive reactions as verbal expressions in text messages. For example, if the user reacts to a message with a "Thumbs Up", the agent will receive a text message like "[username] liked [message]"
HTML content
Image x
Initiate outbound session
Location
Quick-reply buttons x
Read notification
Sticker x Stickers are received as a png image.
Text message x
Typing notification
URL x
Video attachment