From Bright Pattern Documentation
• 5.19
Facebook Messenger Integration Overview
The Facebook Messenger Platform from Meta allows a business to respond to messages from a person logged in to Facebook who sends a message to the business's Facebook Page if the Facebook Page is connected to the Messenger Platform.
If an integration account for Facebook Messenger is configured in Bright Pattern Contact Center, Facebook Messenger sends the message to Bright Pattern Contact Center where it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.
Learn how to:
- Integrate Facebook Messenger in Bright Pattern Contact Center.
- Configure Facebook Messenger to integrate with Bright Pattern Contact Center.
Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Facebook Messenger include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | x | receive only, send - not supported |
| Arbitrary attachment | x | |
| Contact | ||
| Delivery notification | x | |
| Emoji | x | as Unicode symbols |
| HTML content | ||
| Image | x | up to 25MB |
| Initiate outbound session | x | yes, within a 24-hour window |
| Location | ||
| Quick-reply buttons | x | |
| Read notification | x | |
| Sticker | ||
| Text message | x | up to 2k characters |
| Typing notification | x | |
| URL | x | sent as text and received as a clickable link in messenger client |
| Video attachment | x | up to 25MB |