From Bright Pattern Documentation
• 5.19
Twitter Integration Overview
When integrated with the Twitter messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with Twitter users via messaging, images, videos, audio files, links, location sharing, and more.
If an integration account for Twitter is configured in Bright Pattern Contact Center, when a Twitter user sends a message to a Twitter channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.
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Twitter always puts some short URL in the text (which just links to the Twitter message) when there is an attachment. Since there is no way to tell whether this short URL is from the attachment or a valid URL from the original text, this short URL from the attachment would be included in the text. In other words, you would see an extra URL when there is an attachment. | |
Learn how to:
- Integrate Twitter with Bright Pattern Contact Center.
- Configure Twitter to integrate with Bright Pattern Contact Center.
Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Twitter include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | ||
| Arbitrary attachment | ||
| Contact | ||
| Delivery notification | ||
| Emoji | x | as Unicode symbols |
| HTML content | ||
| Image | x | |
| Initiate outbound session | x | up to five messages within a 24-hour window |
| Location | ||
| Quick-reply buttons | x | |
| Read notification | x | |
| Sticker | WebP file | |
| Text message | x | up to 10k characters |
| Typing notification | x | |
| URL | x | sent as text and displayed as clickable link in client |
| Video attachment |