From Bright Pattern Documentation
• 5.19
Viber Integration Overview
When integrated with the Viber messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with Viber users via messaging, images, videos, audio files, links, location sharing, and more.
If an integration account for Viber is configured in Bright Pattern Contact Center, when a Viber user sends a message to a Viber channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.
Learn how to:
- Integrate Viber with Bright Pattern Contact Center.
- Configure Viber to integrate with Bright Pattern Contact Center.
Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for Viber include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | x | receive only, sent - not supported, size - not applicable |
| Arbitrary attachment | x | |
| Contact | x | |
| Delivery notification | x | |
| Emoji | x | as Unicode symbols |
| HTML content | ||
| Image | x | up to 1MB |
| Initiate outbound session | x | |
| Location | x | |
| Quick-reply buttons | x | |
| Read notification | x | |
| Sticker | x | |
| Text message | x | up to 7k characters |
| Typing notification | ||
| URL | x | |
| Video attachment | x | up to 50MB |