How to Send a New Outbound Email

Bright Pattern Documentation

Generated: 12/03/2021 12:34 am
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Overview of the Email Working Area

When you have an active email interaction selected for processing in the Active Communications List, the entire Context Information Area of your Agent Desktop application will be dedicated to processing of that email. Your email working area is divided into three main parts: Reading Pane, Reply Editor, and Notes Editor.

The email working area

Note: When you look for cases, the Context Information Area will look different. For more information, see section How to Send a Follow-up Email.