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From Bright Pattern Documentation
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• 5.19 • 5.2 • 5.3 • 5.8

Contents

  • ServiceNow Integration Guide

ServiceNow Integration Guide

Introduction

  • Purpose
  • About
  • Audience

Configuration

  • Prerequisites
  • ServiceNow Integration Configuration

Scenarios

  • Accessing ServiceNow Data from Scenarios
  • Configuration
  • Scenario Blocks

Features and Usage

  • Integrated Agent Desktop
  • Softphone and Click-to-Call
  • Activity
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