From Bright Pattern Documentation
• 5.2
Contents
- What's New in Version 5.2 What Is New in Version 5.2.0
- FeaturesRelease Notes
- Version 5.2.1
- Version 5.2.2
- Version 5.2.3
- Version 5.2.4
- Version 5.2.5
- Version 5.2.6
- Version 5.2.7
- Version 5.2.8
- Version 5.2.9
- Version 5.2.10
- Version 5.2.11
Version 5.2.7
See what's new for Bright Pattern Contact Center version 5.2.7.
Events Fired from Chat Widget
The chat widget now fires events when a user opens a pre-chat form, closes a pre-chat form, or starts a chat. In addition, the chat widget also fires events when a proactive offer appears on the screen, when a user closes it, or when a user starts a chat.
These events allow the webpage that contains the chat widget to process corresponding events or propagate them to third-party systems.
For more information on chat configuration, see the Contact Center Administrator Guide, section Web Chat Configuration.