From Bright Pattern Documentation
• 5.2
Contents
- What Is New in Version 5.2.0
- Release Notes
- Version 5.2.1
- Version 5.2.2
- Version 5.2.3
- Version 5.2.4
- Version 5.2.5
- Version 5.2.6
- 1 Version 5.2.7
- Version 5.2.8
- Version 5.2.9
What's New in Version 5.2
Version 5.2.7
See what's new for Bright Pattern Contact Center version 5.2.7.
Events Fired from Chat Widget
The chat widget now fires events when a user opens a pre-chat form, closes a pre-chat form, or starts a chat. In addition, the chat widget also fires events when a proactive offer appears on the screen, when a user closes it, or when a user starts a chat.
These events allow the webpage that contains the chat widget to process corresponding events or propagate them to third-party systems.
For more information on chat configuration, see the Contact Center Administrator Guide, section Web Chat Configuration.