Agent Tutorials

Bright Pattern Documentation

Generated: 7/02/2022 12:20 pm
Content is available under license unless otherwise noted.

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Calls Tutorials

These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.

Articles

Basic Information

Accepting/Rejecting Calls

After Call Work and Dispositions

Callback Reservation

Conferences

Consultations and Transfers

Directory

Favorites

Follow-ups

Mute and Hold

Placing Calls

Recording and Voice

Redialing

Remote Assistance

Sending Numeric Information

Service Queue


Cases and Email

Accepting Email

Creating Cases

Follow-ups

Fonts

Handling Email

Masking Data

Print

Retrieving Email from Queue

Reviewing Email



Chats

Accepting/Rejecting Chats

Audio/Video Chats

Canned Responses

Co-browsing

Creating Cases

Flagging Chats

Follow-ups

Forms

Multiple Chats

Remote Assistance

Sending Chat Messages

Terminating the Chat

Transfers



Contacts



Knowledge Base




Outbound Campaigns



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