Contacts

Bright Pattern Documentation

Generated: 10/24/2021 12:26 am
Content is available under license unless otherwise noted.

Contacts Overview

Search & Preview Records (formerly known as Contacts) is where cases and contact records are located, as well as a search bar that allows you sort through them quickly and easily. The following is an overview of what you will see in this section of Agent Desktop.

Note: The Bulk Export/Import Contacts feature available in this section prior to release 5.3.2 was removed and added to the Contact Center Administrator application, section Contact Import & Export.

Articles

The following is a list of articles in this section:

Tutorials

Learn more about using the Search and Preview Records features in this guide's Tutorials section.