Co-browsing Integration

Bright Pattern Documentation

Generated: 6/19/2021 3:09 pm
Content is available under license unless otherwise noted.

About

Bright Pattern Contact Center software integrates with Surfly, a co-browsing solution, in order to allow co-browsing between agents in the Agent Desktop application and customers viewing specific web resources. Co-browsing is an ideal solution for helping customers negotiate confusing web pages, fill out complex forms, and so forth.

The Surfly Integration Guide describes how to do the following: