Custom

Bright Pattern Documentation

Generated: 8/13/2022 11:36 am
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Custom Overview

Section Custom is where custom reporting field and custom survey fields are defined. These fields may be used in email surveys, in forms, in scenarios, and so forth.

Sections

The following is a list of sections found in the Contact Center Administrator application, section Custom.


Custom




Custom Reporting Fields

Customizable fields are available for reporting purposes. Each custom field has a name, which can be any unique value, one that is distinctly different than any field offered by default.


Custom fields are added by clicking EDIT beside each available field. A dialog pops up with the following items to edit:


You can define up to five custom reporting fields. Once they are defined here, they can be populated for any type of interaction via scenarios and/or activity forms. The collected data will appear in the call_detail table of the Reporting Database and can also be used as a filter when searching for Interaction Records.


Custom Reporting Fields




Custom Survey Fields

Customizable fields are available for survey purposes. Each custom field has a name, which can be any unique value, one that is distinctly different than any field offered by default.


Custom survey fields are added by clicking EDIT beside each available field. A dialog pops up with the following items to edit:


Nine custom survey fields are available for customization. Custom survey fields that are edited here appear in the Save Survey Response block in the Scenario Builder application, and in the Survey Form Editor application. If no custom survey fields are defined, the field is shown as "<empty>."


Custom Survey Fields overview