Agent Dashboard Metrics

Bright Pattern Documentation

Generated: 5/19/2022 9:47 am
Content is available under license unless otherwise noted.

Understanding Real-Time Metrics

Real-time metrics are constantly updated in real-time (every few seconds) to reflect the current status of your contact center operations. The system provides real-time metrics of two types: cumulative and instantaneous.


Agent Desktop displays metrics such as these in real-time


Names of many metrics have prefixes IN, OUT, or CB.


For more detailed metric descriptions, follow these links:


Additionally, a list of All Real-Time Metrics and their definitions is available in the Reporting Reference Guide. Information About Real-Time Metrics, also located in the Reporting Reference Guide, provides general details about how these metrics function.



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