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• 5.3 • 5.8

Purpose

The Embedded Agent Desktop API Specification describes the methods and events of Bright Pattern's Embedded Agent Desktop API.

The Embedded Agent Desktop API is a browser-based JavaScript API that is incorporated in the Embedded Agent Desktop SDK. This API allows a webpage to communicate with the Bright Pattern Agent Desktop application embedded on that page in iframe.

With this API, you can:

  • Request information about agent states and interactions
  • Request agent routing state change
  • Dial numbers
  • Transfer calls
  • Complete interactions
  • Terminate interactions
  • Control call recordings
  • Request information about agent login, status, and call flow



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