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• 5.19 • 5.3 • 5.8


Contents

  • Microsoft Dynamics 365 Integration Guide
  • Introduction
  • Configuration
  • Usage

Configuration

  • Overview
  • Prerequisites
  • Configuration Section A: Enable Scenarios and Access to Dynamics 365
  • Configuration Section B: Enable Agent Desktop Integration
  • Reference: How to Add an Integration Account in Bright Pattern
  • Optional: Configuring Screenpop for Preview Campaigns
  • Enable Single Sign-On
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