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• 5.19 • 5.2 • 5.3 • 5.8

ServiceNow Integration Guide

Introduction

• Purpose
• About
• Audience

Configuration

• Prerequisites
• ServiceNow Integration Configuration

Scenarios

• Accessing ServiceNow Data from Scenarios
• Configuration
• Scenario Blocks

Features and Usage

• Integrated Agent Desktop
• Softphone and Click-to-Call
• Activity