Skill Metrics View

Bright Pattern Documentation

Generated: 8/20/2022 5:52 am
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List of Skill Metrics

This section provides detailed descriptions of the real-time metrics that apply to individual skills associated with a selected service and that can be displayed via the Skill Metrics View. Metrics are arranged in alphabetical order.

Note the following general considerations regarding skill metrics:

Skill Metrics

For definitions of these metrics, as well as a complete list of real-time metrics, see List of All Real-Time Metrics in the Reporting Reference Guide.

IN Active

IN Max Wait

IN Waiting

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