Configure a Co-browsing Integration Account
In the Bright Pattern Contact Center Administrator application, you will create a co-browsing integration account. As a reminder, your service provider must enable this feature for your contact center. To configure this integration account, take the following steps.
- In section Contact Center Configuration > Integration Accounts, click the Add account button.
- From the Create integration account menu, select Co-browsing, and then click OK.
- In the Properties tab, configure the following:
- If you wish, you may test your widget key; if the key works, a validation message will pop. When you are finished, click Apply.