Bright Pattern Documentation

Generated: 8/09/2022 4:45 am
Content is available under license unless otherwise noted.

Welcome to Agent Desktop

The Bright Pattern Agent Guide provides instructions for using Bright Pattern Contact Center Agent Desktop, a cloud-based software application that enables you to perform various telecommunication and customer service tasks in Bright Pattern-based private branch exchange (PBX) phone system and contact center environments.

Learn how to use Agent Desktop by exploring the following sections of the Agent Guide:


Audience

The Agent Guide is meant to be used as a reference manual, tutorial, and operational handbook by:


Prerequisites

Readers of this guide are expected to be familiar with basic operations with computer (Windows/Mac) operating systems and Internet applications.


  1. Agent Desktop features a separate set of functions for supervisors and campaign operators. These functions are discussed in the Bright Pattern Supervisor Guide.