• 5.19

Multiple Remote Assist Sessions

Depending on your contact center’s administrative settings, you, the agent, may have multiple Remote Assist (RA) sessions in your ACL with different customers and different PINs.

For example, you may be working in multiple chats simultaneously, each with a RA session open. Only one Remote Assist window can be open with one session shown at a time.

If your customer begins another sharing session with the same PIN (i.e. from a different device), the first connection will be dropped and the session will be silently overwritten.

They may not run multiple sessions at the same time.

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