From Bright Pattern Documentation
Purpose
The Embedded Agent Desktop API Specification describes the methods and events of Bright Pattern's Embedded Agent Desktop API.
The Embedded Agent Desktop API is a browser-based JavaScript API that is incorporated in the Embedded Agent Desktop SDK. This API allows a webpage to communicate with the Bright Pattern Agent Desktop application embedded on that page in iframe.
With this API, you can:
- Request information about agent states and interactions
- Request agent routing state change
- Dial numbers
- Transfer calls
- Complete interactions
- Terminate interactions
- Control call recordings
- Request information about agent login, status, and call flow
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