Supervisor Tutorials

Bright Pattern Documentation

Generated: 7/07/2022 8:45 am
Content is available under license unless otherwise noted.

Supervisor Tutorials Overview

Supervisor tutorials provide specific instructions for users who actively manage agents and teams in Agent Desktop; topics include the following:




Agent Management

Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth.


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Section Articles


Calendars

Calendar tutorials describe how to manage agent calendars, including reassigning an agent's calendar events.


Managing agent calendars


Section Articles



Campaigns

Campaigns tutorials explain basic campaign operation functions, such as how to start and stop a campaign, how to enable and disable a call list, how to manage campaign teams, and so forth.


Campaign operation


Section Articles


Email Queue

Email queue tutorials explain how supervisors can manage both team queues and agents' personal queues.


Email queue


Section Articles


Real-Time Metrics

Real-time metrics tutorials describe how to customize the statistics and attributes that are displayed on the Supervision screen, as well as related alerts.


Metrics selectio


Section Articles