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Bright Pattern Documentation

Generated: 1/18/2022 4:38 am
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  1. REDIRECT 5.3:Contact-center-administrator-guide/Introduction







About Standard Widgets

Standard widgets contain data relating to the general performance of your contact center and your team. Also included are widgets that allow team communication, such as chat messages, calendar items, and images.


An example wallboard containing all standard widgets


Selection of Widgets

The following is a list of standard widgets you may add to the cards in your wallboard. To learn more about these widgets, select from the following links:

To add a standard widget to your wallboard, you must be in Edit mode. Click inside an empty card or draw a card on an empty wallboard spot; both actions will bring up the widget selector. Click on the widget type you want, configure its settings, and it will populate the card.


Standard widget selector




About User Widgets

User widgets contain data related to an individual user; they are also featured in the My Grades section of Agent Desktop.


An example wallboard containing all user widgets


Selection of Widgets

The following is a list of user widgets you may add to the cards in your wallboard. To learn more about these widgets, select from the following links:

To add a user widget to your wallboard, you must be in Edit mode. Click inside an empty card or draw a card on an empty wallboard spot; both actions will bring up the widget selector. Click on the widget type you want, configure its settings, and it will populate the card.


User widget selector


User Widgets Menu Option

The wallboard Menu contains the option User Widgets. This option allows you to select and apply the statistics of a member of your team to all user widgets configured in a wallboard.

To configure this option, first select User Widgets. Once selected, a settings box will open. Select the desired team member from the Global User drop-down menu; the default selection is Logged in User. When you click OK, this user's statistics will be applied to all user widgets. If you do not wish to proceed with this option, click Cancel.


User Widgets menu option settings



About Copy from Existing Widgets

Copy from Existing wallboard widgets are widgets that are configured in other wallboards. The Copy from Existing option allows you to import any configured widget into a new wallboard card.


An example wallboard containing widgets that were copied from existing widgets


How to Copy from Existing Widgets

To copy an existing widget into a new card, follow these steps:

  1. Select Edit from the menu; this will allow you to make changes to a wallboard
  2. Click inside an empty card or draw a card on an empty wallboard spot; both actions will bring up the widget selector.
  3. Under Category, choose Copy from Existing.
  4. Under Choose from other wallboard, select the existing widget you want to copy. Note: Widgets are displayed alphabetically - first by wallboard name, then widget name (e.g., "Outbound Campaigns: Occupancy").
  5. Once selected, the copied widget will populate the card.


Existing widgets are listed alphabetically