Contact Center Administrator Guide

Custom Reporting Fields

Five custom reporting fields are available for customization. Each field has a name, which can be any unique value, one that is distinctly different than any field offered by default.

Custom reporting fields are added by clicking EDIT beside each available field. A dialog pops up with the following items to edit:

  • Field Name - The unique name of the custom reporting field (e.g., "my_custom_field")
  • Enabled - Select this checkbox to enable the custom reporting field to be used for your tenant.

The custom reporting fields that are edited here appear in reports, scenarios, activity forms, interaction records searches, campaign results exports, and audio recordings exports. If no custom reporting fields are defined, the field is shown as "<empty>."

Custom Reporting Fields

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