Contact Center Administrator Guide

Forwarding and Voicemail Operation

The following table specifies how the forwarding and voicemail functions will work with various phone devices that the user can select at the time of login.


Phone device Forwarding enabled Voicemail enabled

(with forwarding disabled)

Softphone Forwarded by timeout Sent to voicemail by timeout
Internal phone Forwarded according to the hardphone forwarding settings; if the latter is not set, the call is disconnected by the general no answer timeout Sent to voicemail by timeout
External phone Forwarded by timeout Sent to voicemail by timeout
Default phone Forwarded according to the hardphone forwarding settings; if the latter is not set, the call is disconnected by the general no answer timeout Sent to voicemail by timeout
Dial-in and keep line open (aka nailed connection) Forwarded by timeout Sent to voicemail by timeout
No phone Forwarded immediately Sent to voicemail immediately
Logged out Forwarded immediately Sent to voicemail immediately


< Previous | Next >