Contact Center Administrator Guide

System Access Restrictions

The PCI DSS and some other security standards and regulations require two-factor authentication where, in addition to a password, another method is used to confirm the identity of the user. To support this requirement, the system can be configured for access from a limited number of predefined IP address ranges.

To configure such IP address ranges, select the System Access Restrictions option from the Security menu.


Security > System Access Restrictions


Limit system access by client IP address

To enable IP address verification, select the Limit system access by client IP address checkbox.

Allow Agent Desktop and Contact Center Administrator applications access from following IP address ranges

Define the range of IP addresses for the Agent Desktop and Contact Center Administrator applications.

The desired IP address range should be expressed as a combination of the base IP address and a mask. The mask is used to define which bits in the base IP address are fixed and which bits are variable. A 1 bit is used to indicate a bit in the IP address that is fixed, while a 0 bit indicates that the bit is variable. Use variable bits that will form the desired range.

Example Usage

If you set the following, System Access Restrictions will be from address 192.168.64.0 to address 192.168.64.63.

  • Address: 192.168.64.63
  • Mask: 255.255.255.192

If you set the following, System Access Restrictions will be from address 192.168.64.128 to address 192.168.64.192.

  • Address: 192.168.64.128
  • Mask: 255.255.255.192

Allow users with "Privileged Access IP Range" privilege from following address ranges

Define the range of IP addresses for users with the "Privileged Access IP Range" privilege, which allows users (e.g., administrators) to be able to log in to the system from a defined IP address (e.g., a public place such as a coffee shop).

Allow API access from following IP address ranges

If necessary, define the range of IP addresses for access via APIs.

The desired IP address range should be expressed as a combination of the base IP address and a mask. The mask is used to define which bits in the base IP address are fixed and which bits are variable. A 1 bit is used to indicate a bit in the IP address that is fixed, while a 0 bit indicates that the bit is variable. Use variable bits that will form the desired range.



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