View source for 5.19:Messenger-integrations/overview-messenger-integrations-msteams

= Microsoft Teams Messaging Channel =

When integrated via an app for Microsoft Teams, Bright Pattern Contact Center omnichannel cloud call center software enables interactions with app users using messaging, images, and more.

This integration allows Microsoft Teams users to interact with your contact center using a custom Microsoft Teams app. You create and publish a Teams app and integrate it with {{BPCC}}. Users install the app in their Teams accounts, and interactions they initiate with the app are routed and processed according to the [[Contact-center-administrator-guide/ServicesandCampaigns/ServicesandCampaignsOverview|service]], [[Contact-center-administrator-guide/ScenarioEntries/MessagingChat|scenario entry]], and [[Contact-center-administrator-guide/Scenarios/Chat|scenario]] associated with the integration.

Learn how to: 

*[[Messenger-integrations/task-messenger-integrations-configure-msteams|Create an app for Microsoft Teams to integrate with {{BPCC}}]]
*[[Messenger-integrations/task-messenger-integrations-integrate-msteams|Configure integration of the app for Microsoft Team in {{BPCC}}]]
*[[Messenger-integrations/task-messenger-integrations-testing-messenger-integration|Test your messenger integration]]

{{Note|To learn how to use Microsoft Teams for internal communications between agents and experts within {{BPCC}}, see the section [[Microsoft Teams Integration Configuration|Microsoft Teams Integration Configuration for Admins]].}}

== Supported Capabilities ==

{{Draft:MSTeams-messenger-supported-capabilities}}