From Bright Pattern Documentation
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# [[Microsoft-dynamics-365-integration-guide/Configuration/EnableScenariosAccessDynamics365 | Configuration Section A: Enable Scenarios and Access to Dynamics 365]]<br /><br /> | # [[Microsoft-dynamics-365-integration-guide/Configuration/EnableScenariosAccessDynamics365 | Configuration Section A: Enable Scenarios and Access to Dynamics 365]]<br /><br /> | ||
# [[Microsoft-dynamics-365-integration-guide/Configuration/EnableAgentDesktopIntegration | Configuration Section B: Enable Agent Desktop Integration]]<br /><br /> | # [[Microsoft-dynamics-365-integration-guide/Configuration/EnableAgentDesktopIntegration | Configuration Section B: Enable Agent Desktop Integration]]<br /><br /> | ||
| + | # [[Microsoft-dynamics-365-integration-guide/Configuration/EnableSessionsAndChannels | Configuration Section C: Enable Sessions and Channels]]<br /><br /> | ||
# [[Microsoft-dynamics-365-integration-guide/Configuration/AddIntegrationAccount | Reference: How to Add an Integration Account in Bright Pattern]]<br /><br /> | # [[Microsoft-dynamics-365-integration-guide/Configuration/AddIntegrationAccount | Reference: How to Add an Integration Account in Bright Pattern]]<br /><br /> | ||
# [[Microsoft-dynamics-365-integration-guide/Configuration/ScreenpopforPreviewCampaigns|Optional: Configuring Screen Pop for Preview Campaigns]]<br><br> | # [[Microsoft-dynamics-365-integration-guide/Configuration/ScreenpopforPreviewCampaigns|Optional: Configuring Screen Pop for Preview Campaigns]]<br><br> | ||
Revision as of 19:22, 5 April 2024
• 日本語
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Overview
To integrate Microsoft Dynamics 365 in your Bright Pattern Contact Center operations, you should complete our integration configuration steps in the following order:
- Configuration Section A: Enable Scenarios and Access to Dynamics 365
- Configuration Section B: Enable Agent Desktop Integration
- Configuration Section C: Enable Sessions and Channels
- Reference: How to Add an Integration Account in Bright Pattern
- Optional: Configuring Screen Pop for Preview Campaigns
- Enable Single Sign-On
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