From Bright Pattern Documentation
imported>Elizabeth |
(Updated via BpDeleteTranslateTags script) |
||
| Line 1: | Line 1: | ||
| − | + | = Scenario-Building Exercises = | |
Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios. | Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios. | ||
| Line 19: | Line 19: | ||
*[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | *[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | ||
*[[scenario-builder-reference-guide/Exercises/ScenarioExample | Scenario Example]] | *[[scenario-builder-reference-guide/Exercises/ScenarioExample | Scenario Example]] | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
Latest revision as of 04:10, 29 May 2024
Scenario-Building Exercises
Scenario-building exercises are provided in order to guide you if you're creating scenarios from scratch. Examples are presented for both chat and voice scenario types. Additionally, downloadable templates are available for each exercise and can be imported to your Contact Center Administrator application for training purposes. Explore our examples to learn more about scenarios.
Exercises
- Scenario Builder Basics
- All Scenario Exercises
- Downloadable Scenario Templates
- Create a Basic Scenario
- Pop Case or Contact Information
- Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- How to Blacklist Specific Phone Numbers
- Distribute Surveys to a Percentage of Random Customers
- How to Configure Last-Agent Routing Using the Internal Database
- Route Callers to the Last Agent and Provide a Voicemail Option
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- Skill-Based Call Routing with an Auto Attendant Choice
- Voice Scenario Survey
- Use Conversational IVR in a Scenario
- Scenario Example
< Previous | Next >