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#REDIRECT [[Reporting-database-specification/Purpose]]
= custom_field_names =
 
The ''custom_field_names'' table contains metrics that describe the custom field names that have been defined in contact center configuration.
 
 
 
== Description of Data ==
 
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''agent_performance'' table.
 
 
 
 
 
{|border="1" style="border-collapse:collapse" cellpadding="5"
 
|'''Column Name'''
 
|'''Data Type'''
 
|'''Description'''
 
|-
 
|'''category'''
 
|VARCHAR
 
| The custom fields category as defined in configuration.
 
 
 
Possible categories are:
 
* Activity History
 
* Case
 
* Company
 
* Contact
 
* Knowledge Base
 
|-
 
|'''custom_field'''
 
|INT (11)
 
|The custom field as defined by the customer in configuration
 
|-
 
|'''name'''
 
|VARCHAR
 
|The name of the custom field as defined in configuration
 
|-
 
|'''start_time'''
 
|DATETIME
 
|Start time of the aggregation interval
 
|-
 
|}
 
 
 
 
 
 
 
 
 
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Latest revision as of 16:13, 5 August 2024

• 5.19 • 5.3 • 5.8

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