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For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object:
 
For [[agent-guide/HowtoWrapUpAfter-callWork|manual completion of interaction while in After-call Work]], use this method for the ''Item'' object:
 +
public void complete();
  
−
::''public void complete();''
+
The following event will be raised when the interaction is completed:
 +
public event ItemCompletedCallback itemCompletedCallback;
  
−
The following event will be raised when the interaction is completed:
+
Note that the same event will be raised if the interaction is finished automatically (by timeout).
  
−
::''public event ItemCompletedCallback itemCompletedCallback;''
 
  
−
Note that the same event will be raised if the interaction is finished automatically (by timeout).
 
  
  
  
  
−
<center>[[desktop-integration-api-net-version-tutorial/CallStates|< Previous]]  |  [[desktop-integration-api-net-version-tutorial/EnteringDispositionsandNotes|Next >]]</center>
 
 
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Revision as of 20:14, 13 May 2019

• 5.19 • 5.2 • 5.3 • 5.8

<translate>= Wrapping Up After-call Work=

Depending on the service configuration, agent state may be changed to After-call Work after the call is disconnected.

For manual completion of interaction while in After-call Work, use this method for the Item object: 

public void complete();

The following event will be raised when the interaction is completed: 

public event ItemCompletedCallback itemCompletedCallback;

Note that the same event will be raised if the interaction is finished automatically (by timeout).




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