From Bright Pattern Documentation
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| − | <translate>= Encryption Settings=
| + | #REDIRECT [[5.3:Contact-center-administrator-guide/Security/EncryptionSettings]] |
| − | Recordings and transcripts of all your contact center interactions can be encrypted while they are stored in the Bright Pattern Contact Center system.
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| − | Before you can use the encryption capability, it must be enabled for your contact center at the service provider level.
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| − | To enable encryption, go to ''Quality Management > Encryption Settings'' and check the items that you intend to store encrypted.
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| − | Select from the following:
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| − | * Encrypt chat transcripts
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| − | * Encrypt SMS transcripts
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| − | * Encrypt stored email messages and attachments
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| − | * Encrypt screen recordings
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| − | * Encrypt voice recordings and transcripts
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| − | [[File:Encryption-Settings-50.png|thumb|800px|center|Quality Management > Encryption]] | |
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| − | When you export any encrypted items out of the system, they will be unencrypted for export.
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| − | For more information about the method and keys used for encryption, see section [[contact-center-administrator-guide/EncryptionKeyManagement|Encryption Key Management]].
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| − | </translate>
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Revision as of 16:11, 16 July 2019
