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(Created page with "5.3:Twitter統合ガイド/シナリオの設定")
 
(Created page with "= シナリオの設定= 次の手順は、シナリオを作成するプロセスに関する手順です。")
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= Scenario Configuration=
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= シナリオの設定=
The following steps will walk you through the process of creating a scenario.
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次の手順は、シナリオを作成するプロセスに関する手順です。
  
 
== Step 1: Create a web chat scenario. ==
 
== Step 1: Create a web chat scenario. ==

Revision as of 14:00, 12 June 2020

• English
• 5.19 • 5.3 • 5.8

シナリオの設定

次の手順は、シナリオを作成するプロセスに関する手順です。

Step 1: Create a web chat scenario.

  1. In the Contact Center Administrator application, navigate to Configuration > Scenarios > Chat.
  2. At the bottom of the screen, click the + button to add a new chat scenario. Alternatively, you may select and edit the web chat scenario template called Mobile Chat.

Step 2: Specify screen properties for the scenario.

  1. Screen properties for the scenario are displayed on the right side of the screen. Specify all values as you would for any other chat scenario. For more information on such screen properties, see the Contact Center Administrator Guide, section Chat.
  2. Pay particular attention to the field called Messenger Accounts. In this field, select the name of your Twitter integration or add a new one by clicking the add/edit link.


Chat scenario for a messenger integration account


Step 3: Customize your scenario in Scenario Builder.

  1. Open your new scenario by double-clicking its name in the Chat list on the left. The scenario will open in the Scenario Builder application.
  2. Before you do anything else, save your scenario by clicking the Save As button and giving this scenario a unique name, such as "Messenger Chat," to differentiate the new scenario from the scenario template.
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