From Bright Pattern Documentation
(Created page with "<translate>= Agent Management Tutorials = Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into di...") |
(Updated via BpDeleteTranslateTags script) |
||
| (One intermediate revision by one other user not shown) | |||
| Line 1: | Line 1: | ||
| − | + | = Agent Management = | |
Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth. | Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth. | ||
| Line 12: | Line 12: | ||
*[[Supervisor-guide/Tutorials/AgentManagement/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | ||
| − | |||
| − | |||
| − | |||
Latest revision as of 04:03, 29 May 2024
Agent Management
Agent management tutorials explain how supervisors may perform tasks such as monitoring agents, grading calls, forcing agents into different states, and so forth.
