From Bright Pattern Documentation
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= Audience= | |||
The ''ServiceNow Integration Guide'' is intended for the IT and/or technical personnel responsible for the data infrastructure of the contact centers that use Bright Pattern Contact Center solutions for customer interaction processing and ServiceNow applications for IT service management. Readers of this guide are expected to have experience in administration of these systems, as well as a solid understanding of contact center operations and resources that are involved in such operations. | The ''ServiceNow Integration Guide'' is intended for the IT and/or technical personnel responsible for the data infrastructure of the contact centers that use Bright Pattern Contact Center solutions for customer interaction processing and ServiceNow applications for IT service management. Readers of this guide are expected to have experience in administration of these systems, as well as a solid understanding of contact center operations and resources that are involved in such operations. | ||
Latest revision as of 04:03, 29 May 2024
• 日本語
Audience
The ServiceNow Integration Guide is intended for the IT and/or technical personnel responsible for the data infrastructure of the contact centers that use Bright Pattern Contact Center solutions for customer interaction processing and ServiceNow applications for IT service management. Readers of this guide are expected to have experience in administration of these systems, as well as a solid understanding of contact center operations and resources that are involved in such operations.