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| <translate>= How to Create a Follow-Up Case from a Closed Case =
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| Sometimes a case is closed but you would like to follow-up with the customer about additional information. While it is not possible to reopen closed cases, you can use the ''Create a follow-up case'' button to continue the interaction with the customer. Note that creating a follow-up case from a closed case will create a new case number.
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| [[File:Create-Follow-Up-Case-53.PNG|800px|thumb|center|Create a follow-up case on a closed case]]
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| == Procedure ==
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| * Go to Search & Preview Records.
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| * Using the search bar, enter the case number, contact, or other relevant information, and find the closed case.
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| * Click the button '''Create a follow-up case''' [[File:Create-Follow-Up-Case-Button-53.PNG|140px]]
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| [[File:Create-Follow-Up-Case-1-53.PNG|800px|thumb|center|Draft your follow-up email]]
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| * From here, you can compose an email to send to your customer. Note that creating a follow-up email will create a new case number
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| [[File:Create-Follow-Up-Case-Created-53.PNG|450px|thumb|center|A record of the follow-up case will be added to the case]]
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| * After sending the email, you will see in Case history that a follow-up case was created, as well as a link containing the new case number
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| </translate>
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