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Depending on the type of services that you contact center provides, incoming emails may contain some sensitive data that people not familiar with Internet security risks can include in their messages. Examples of such data include payment card numbers, access codes, and clients’ personal health information. Handling of such data may be governed by various laws, industry security standards, as well as internal policies of your organization. Thus, while reviewing incoming mail, you may be expected to identify such data and make sure it is masked before the email is further processed and stored. (''Data masking'' is the process of hiding original data by replacing it with random characters.) | Depending on the type of services that you contact center provides, incoming emails may contain some sensitive data that people not familiar with Internet security risks can include in their messages. Examples of such data include payment card numbers, access codes, and clients’ personal health information. Handling of such data may be governed by various laws, industry security standards, as well as internal policies of your organization. Thus, while reviewing incoming mail, you may be expected to identify such data and make sure it is masked before the email is further processed and stored. (''Data masking'' is the process of hiding original data by replacing it with random characters.) | ||
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To mask a fragment of an incoming email, in the ''Reading Pane'', select the text containing sensitive data. Click the '''Mask''' command that will appear in the tool tip above the selected text. | To mask a fragment of an incoming email, in the ''Reading Pane'', select the text containing sensitive data. Click the '''Mask''' command that will appear in the tool tip above the selected text. | ||
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[[File:Data-Masking-50.png|thumb|800px|center|Masking an email fragment]] | [[File:Data-Masking-50.png|thumb|800px|center|Masking an email fragment]] | ||
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The selected text will be replaced with the asterisk symbols. | The selected text will be replaced with the asterisk symbols. | ||
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[[File:Masked-Data-50.png|thumb|800px|center|Masked email text]] | [[File:Masked-Data-50.png|thumb|800px|center|Masked email text]] | ||
Revision as of 23:26, 28 August 2018
<translate>= How to Mask Sensitive Data= Depending on the type of services that you contact center provides, incoming emails may contain some sensitive data that people not familiar with Internet security risks can include in their messages. Examples of such data include payment card numbers, access codes, and clients’ personal health information. Handling of such data may be governed by various laws, industry security standards, as well as internal policies of your organization. Thus, while reviewing incoming mail, you may be expected to identify such data and make sure it is masked before the email is further processed and stored. (Data masking is the process of hiding original data by replacing it with random characters.)
To mask a fragment of an incoming email, in the Reading Pane, select the text containing sensitive data. Click the Mask command that will appear in the tool tip above the selected text.
The selected text will be replaced with the asterisk symbols.
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