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= About =
 
= About =
The Bright Pattern ''Identity Provider API Specification'' describes the methods and responses of the Identity Provider API, which service providers can use to enable single sign-on (SSO) functionality for their contact centers.  
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The Bright Pattern ''Identity Provider API Specification'' describes the methods and responses of the Identity Provider API, which service providers can use to enable single sign-on (SSO) functionality for Bright Pattern Contact Center.  
  
SSO allows users to sign in just one time for access to all Bright Pattern applications available for his or her role, including Agent Desktop, Contact Center Administrator, and Wallboard. With SSO enabled, users no longer have to type their username and password more than once.
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SSO allows users to keep an open session for a web application. With SSO enabled, users no longer have to type their username and password more than once.
  
 
For general information about contact center management, see the [[service-provider-guide/Purpose|Bright Pattern Contact Center Service Provider Guide]]. For information about contact center configuration, see the [[contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]].
 
For general information about contact center management, see the [[service-provider-guide/Purpose|Bright Pattern Contact Center Service Provider Guide]]. For information about contact center configuration, see the [[contact-center-administrator-guide/Purpose|Contact Center Administrator Guide]].

Revision as of 20:18, 29 August 2018

• 5.19 • 5.3 • 5.8

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About

The Bright Pattern Identity Provider API Specification describes the methods and responses of the Identity Provider API, which service providers can use to enable single sign-on (SSO) functionality for Bright Pattern Contact Center.

SSO allows users to keep an open session for a web application. With SSO enabled, users no longer have to type their username and password more than once.

For general information about contact center management, see the Bright Pattern Contact Center Service Provider Guide. For information about contact center configuration, see the Contact Center Administrator Guide.



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