From Bright Pattern Documentation
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The Group Chat feature allows agents, supervisors, and other users to chat within your contact center. Many features of Group Chat are similar to Internal Chat and Service Chat; however, Group Chat is not for chatting with individual users or customers. <br><br> | The Group Chat feature allows agents, supervisors, and other users to chat within your contact center. Many features of Group Chat are similar to Internal Chat and Service Chat; however, Group Chat is not for chatting with individual users or customers. <br><br> | ||
For specific Group Chat information, please refer to [[agent-guide/HowtoStartaGroupChat| | For specific Group Chat information, please refer to [[agent-guide/HowtoStartaGroupChat|How to Use Group Chat]]. | ||
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[[File:Group-Chat-Screenshot-50.PNG|thumb|800px|center|Overview of Group Chat]] | [[File:Group-Chat-Screenshot-50.PNG|thumb|800px|center|Overview of Group Chat]] | ||
Revision as of 22:40, 15 January 2019
<translate>= Group Chat =
The Group Chat feature allows agents, supervisors, and other users to chat within your contact center. Many features of Group Chat are similar to Internal Chat and Service Chat; however, Group Chat is not for chatting with individual users or customers.
For specific Group Chat information, please refer to How to Use Group Chat.
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