From Bright Pattern Documentation
Created page with "<translate>=Agent Management= * How to Change an Agent's State *Supervisor-guide/Tutorials/AgentMan..." |
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<translate>=Agent Management= | <translate>=Agent Management= | ||
*[[Supervisor-guide/Tutorials/AgentManagement | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoChangeanAgentsState | How to Change an Agent's State]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoContinuouslyMonitorAgents | How to Continuously Monitor Agents]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoGradeCallsinProgress | How to Grade Calls in Progress]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoMonitorAgentScreens | How to Monitor Agent Screens]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoTurnOnOffSupervisionModes | How to Turn On/Off Supervision Modes]] | ||
Revision as of 00:23, 16 January 2019
<translate>=Agent Management=
- How to Change an Agent's State
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
- How to Turn On/Off Supervision Modes
</translate>