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<center>[[reporting-reference-guide/Purpose|< Previous]]  |  [[reporting-reference-guide/GeneralInformationAboutAccesstoReportsandRecords|Next >]]</center>
 
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Revision as of 23:15, 1 March 2019

• 日本語

<translate>= Audience= The Bright Pattern Reporting Reference Guide is intended for personnel responsible for contact center operations including:

  • Definition of contact center services and interaction processing scenarios
  • Contact center workforce management
  • Assessment of contact center efficiency and quality of customer service
  • Outbound campaign definition and execution
  • General contact center management



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