From Bright Pattern Documentation
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<translate>=Agent Management= | <translate>=Agent Management= | ||
+ | *[[Supervisor-guide/Tutorials/AgentManagement/Overview | Overview]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement/HowtoChangeanAgentsState | How to Change an Agent's State]] | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoChangeanAgentsState | How to Change an Agent's State]] | ||
*[[Supervisor-guide/Tutorials/AgentManagement/HowtoContinuouslyMonitorAgents | How to Continuously Monitor Agents]] | *[[Supervisor-guide/Tutorials/AgentManagement/HowtoContinuouslyMonitorAgents | How to Continuously Monitor Agents]] |
Revision as of 16:17, 20 March 2019
<translate>=Agent Management=
- Overview
- How to Change an Agent's State
- How to Continuously Monitor Agents
- How to Grade Calls in Progress
- How to Monitor Agent Screens
- How to Turn On/Off Supervision Modes
</translate>/prevnext/