From Bright Pattern Documentation
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− | <translate>
| + | #REDIRECT [[5.3:Reporting-database-specification/Purpose]] |
− | = agent_dispositions =
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− | The ''agent_dispositions'' table contains metrics that describe the interaction dispositions set by agents in Agent Desktop.
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− | == Description of Data ==
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− | The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''agent_dispositions'' table.
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− | {|border="1" style="border-collapse:collapse" cellpadding="5"
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− | |'''Column Name'''
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− | |'''Data Type'''
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− | |'''Description'''
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− | |-
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− | |'''disposition_name'''
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− | |VARCHAR
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− | |The name of the disposition, which describes how the interaction ended
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− | Possible values include the following:
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− | * Abandoned
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− | * Add to DNC
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− | * Answer provided
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− | * Bad record
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− | * Need more information
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− | * No agent
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− | * No disposition
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− | * Problem solved
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− | * Product sold
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− | * Skipped
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− | * Spam
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− | Note that the above dispositions appear as default. Additional dispositions configured for your contact center will be shown in this table.
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− | |-
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− | |'''end_time'''
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− | |DATETIME
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− | |End time of the aggregation interval.
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− | Time is given in Coordinated Universal Time (UTC).
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− | |-
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− | |'''start_time'''
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− | |DATETIME
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− | |Start time of the aggregation interval.
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− | Time is given in Coordinated Universal Time (UTC).
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− | |}
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− | </translate>
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Revision as of 15:40, 28 May 2019