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#REDIRECT [[5.3:Reporting-database-specification/Purpose]]
= agent_dispositions =
 
The ''agent_dispositions'' table contains metrics that describe the interaction dispositions set by agents in Agent Desktop.
 
 
 
== Description of Data ==
 
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''agent_dispositions'' table.
 
 
 
{|border="1" style="border-collapse:collapse" cellpadding="5"
 
|'''Column Name'''
 
|'''Data Type'''
 
|'''Description'''
 
|-
 
|'''disposition_name'''
 
|VARCHAR
 
|The name of the disposition, which describes how the interaction ended
 
 
 
Possible values include the following:
 
* Abandoned
 
* Add to DNC
 
* Answer provided
 
* Bad record
 
* Need more information
 
* No agent
 
* No disposition
 
* Problem solved
 
* Product sold
 
* Skipped
 
* Spam
 
 
 
Note that the above dispositions appear as default. Additional dispositions configured for your contact center will be shown in this table.
 
|-
 
|'''end_time'''
 
|DATETIME
 
|End time of the aggregation interval.
 
 
 
Time is given in Coordinated Universal Time (UTC).
 
|-
 
|'''start_time'''
 
|DATETIME
 
|Start time of the aggregation interval.
 
 
 
Time is given in Coordinated Universal Time (UTC).
 
|}
 
 
 
 
 
 
 
 
 
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Revision as of 15:40, 28 May 2019

• 5.19 • 5.3 • 5.8

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