From Bright Pattern Documentation
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| − | <translate>
| + | #REDIRECT [[Agent-guide/Work/Dashboard/AuxiliaryMetrics]] |
| − | = Statistics =
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| − | There are up to three additional statistics that can be shown with a given [[Agent-guide/Work/Dashboard/Metrics | Dashboard metric]], for example ''Bad record: 25/24(26) (1st)''.
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| − | It is possible to display any combination of the following metrics. Your system administrator may provide an additional explanation regarding the format of each displayed metric.
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| − | == Team ranking ==
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| − | This value will indicate your personal performance and is displayed as an ordinal number, e.g., ''Bad record: 25 (1st)''.
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| − | == Show next value ==
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| − | This value is the performance of the agent closest to you in current ranking and is displayed as a fraction, e.g., ''Bad record: 25/24''.
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| − | == Show total dispositioned calls ==
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| − | This value is your personal ranking within the team based on a comparison of the current value of the given metric for all members of the team; it is displayed as a number in parenthesis, e.g., ''Bad record: 25(26)''.
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| − | </translate>
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Latest revision as of 20:28, 18 September 2019
