From Bright Pattern Documentation
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<translate>= Classic Overview = | <translate>= Classic Overview = | ||
This section of the ''Salesforce Integration Guide'' explains how to integrate your Bright Pattern Contact Center with Salesforce in the Salesforce Classic view | This section of the ''Salesforce Integration Guide'' explains how to integrate your Bright Pattern Contact Center with Salesforce in the Salesforce Classic view. | ||
== Integration Configuration Steps == | == Integration Configuration Steps == | ||
Revision as of 19:29, 2 March 2020
• 日本語
<translate>= Classic Overview = This section of the Salesforce Integration Guide explains how to integrate your Bright Pattern Contact Center with Salesforce in the Salesforce Classic view.
Integration Configuration Steps
- Install Managed Package
- Set up Call Center
- Add Connected App to Enable Scenarios to Access Salesforce Data
- Enable Single Sign-On in Salesforce
- Add Salesforce Integration Account in Bright Pattern
- Enable Screen Pop for Multiple-Matching Records
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