From Bright Pattern Documentation
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Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions. | Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions. | ||
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Full list of features: | Full list of features: | ||
* Single sign-on with Microsoft Azure using SAML 2.0 | * Single sign-on with Microsoft Azure using SAML 2.0 | ||
Revision as of 23:22, 11 May 2020
• 日本語
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Integration Features
Integration configuration provides your contact center with single sign-on, Dynamics 365 data-driven interaction routing, screen-pop, activity history, and click-to-call functions.
Full list of features:
- Single sign-on with Microsoft Azure using SAML 2.0
- Screen pop data objects to agents
- Transfer screen with transfer
- Switch screen contents when switching between conversations
- Click-to-dial functionality
- Ability to associate objects with the conversation
- Activity history
- Play recordings from within activity history
- Direct access to Dynamics 365 data via Microsoft Web API
- Automatic contact identification and contact creation via Dynamics 365 data
- Dynamics 365 records management via scenarios
- Create new objects
- Update objects
- Delete objects
- Search objects
- Screen-pop objects
- Embedded Agent Desktop widget in Dynamics 365 environment
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