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<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 26: Line 26:


|
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<center>'''Item'''</center>
<center>'''Item'''</center> <!--1-->


|
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<center>'''User'''</center>
<center>'''User'''</center> <!--2-->


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<center>'''Team'''</center>
<center>'''Team'''</center> <!--3-->


|
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<center>'''Service'''</center>
<center>'''Service'''</center> <!--4-->


|
         
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>--> <!--5-->


|
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<center>'''Calling List'''</center>
<center>'''Calling List'''</center> <!--6-->


|
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<center>'''Calling List Quota'''</center>
<center>'''Calling List Quota'''</center> <!--7-->


|
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<center>'''Inbound'''</center>
<center>'''Inbound'''</center> <!--8-->


|
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<center>'''Outb - Preview'''</center>
<center>'''Outb - Preview'''</center> <!--9-->


|
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<center>'''Outb - Predictive'''</center>
<center>'''Outb - Predictive'''</center> <!--10-->


|
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<center>'''Outb - SMS Auto'''</center>
<center>'''Outb - SMS Auto'''</center> <!--11-->


|
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<center>'''Email'''</center>
<center>'''Email'''</center> <!--12-->


|-
|-
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agents_logged
agents_logged <!--1-->


|
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Logged-in agents
Logged-in agents<!--2-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--4-->


|
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<center>x</center>
<center>x</center><!--5-->


|
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<center>x</center>
<center>x</center><!--6-->


|
<!--|-->
<center>x</center>
<!--<center>x</center>--><!--7-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--8-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--9-->


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<center>x</center>
<center>x</center><!--10-->


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<center>x</center>
<center>x</center><!--11-->


|
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<center>x</center>
<center>x</center><!--12-->


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<center>&nbsp;</center>
<center>&nbsp;</center><!--13-->


|
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<center>x</center>
<center>x</center><!--14-->


|-
|-
|
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agents_busy
agents_busy<!--1-->


|
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Busy agents
Busy agents<!--2-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--4-->


|
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<center>x</center>
<center>x</center><!--5-->


|
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<center>x</center>
<center>x</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--8-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--9-->


|
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<center>x</center>
<center>x</center><!--10-->


|
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<center>x</center>
<center>x</center><!--11-->


|
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<center>x</center>
<center>x</center><!--12-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--13-->


|
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<center>x</center>
<center>x</center><!--14-->


|-
|-
|
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agents_in_wrap_up
agents_in_wrap_up<!--1-->


|
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Agents in ACW state
Agents in ACW state<!--2-->


|
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<!--3-->
|
<!--4-->
|
<center>x</center><!--5-->


|
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<center>x</center><!--6-->


<!--|-->
<!--7-->
|
<!--8-->
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<center>x</center>
<!--9-->
|
<center>x</center><!--10-->


|
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<center>x</center>
<center>x</center><!--11-->


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<center>x</center><!--12-->


|
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<!--13-->
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<center>x</center><!--14-->


|-
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counted by "capacity" object<!--1-->


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<center>x</center>
Number of interactions on agent<!--2-->


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<center>x</center>
<center>&nbsp;</center><!--3-->


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<center>x</center>
<center>x</center><!--4-->


|
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<center>&nbsp;</center><!--5-->


|
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<center>x</center>
<center>&nbsp;</center><!--6-->
 
<!--|-->
<!--<center></center>--><!--7-->


|-
|
|
counted by "capacity" object
<center>&nbsp;</center><!--8-->


|
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Number of interactions on agent
<center>&nbsp;</center><!--9-->


|
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<center>&nbsp;</center>
<center>x</center><!--10-->


|
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<center>x</center>
<center>x</center><!--11-->


|
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<center>&nbsp;</center>
<center>x</center><!--12-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--13-->


|
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<center>&nbsp;</center>
<center>x</center><!--14-->


|-
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<center>&nbsp;</center>
agents_busy_on_service<!--1-->


|
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<center>&nbsp;</center>
Agents busy with interactions of this service<!--2-->
 
|
<center>x</center>
 
|
<center>x</center>
 
|
<center>x</center>
 
|
<center>&nbsp;</center>
 
|
<center>x</center>


|-
|
|
agents_busy_on_service
<center>&nbsp;</center><!--3-->


|
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Agents busy with interactions of this service
<center>&nbsp;</center><!--4-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--5-->


|
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<center>&nbsp;</center>
<center>x</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
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<center>x</center>
<center>&nbsp;</center><!--8-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--9-->


|
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<center>&nbsp;</center>
<center>x</center><!--10-->


|
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<center>&nbsp;</center>
<center>x</center><!--11-->


|
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<center>x</center>
<center>&nbsp;</center><!--12-->


|
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<center>x</center>
<center>&nbsp;</center><!--13-->


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<center>&nbsp;</center>
<center>x</center><!--14-->
 
|
<center>&nbsp;</center>
 
|
<center>x</center>


|-
|-
|
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agents_ready
agents_ready<!--1-->


|
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<center>x</center>
<center>x</center>


|
<!--|-->
<center>x</center>
<!--<center>x</center>-->


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|-
|-
|
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agents_not_ready
agents_not_ready<!--1-->


|
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Not Ready agents
Not Ready agents<!--2-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--4-->


|
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<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_occupancy
agent_occupancy<!--1-->


|
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Occupancy in campaign/service
Occupancy in campaign/service<!--2-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
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<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
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|-
|-
|
|
agent_average_idle_time
agent_average_idle_time<!--1-->


|
|
Average idle time
Average idle time<!--2-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
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|-
|-
|
|
agent_idle_time
agent_idle_time<!--1-->


|
|
Agent idle time
Agent idle time<!--2-->


|
|
 
<!--3-->
|
|
<center>x</center>
<center>x</center><!--4-->


|
|
 
<!--5-->
|
|
 
<!--6-->
<!--|-->
<!--7-->
|
|
 
<!--8-->
|
|
 
<!--9-->
|
 
|
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<center>x</center>
<center>x</center><!--10-->


|
|
<center>x</center>
<center>x</center><!--11-->


|
|
<center>x</center>
<center>x</center><!--12-->


|
|
 
<!--13-->
|
|


|-
|-
|
|
agent_preview_duration
agent_preview_duration<!--1-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_average_preview_time
agent_average_preview_time<!--1-->


|
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<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_success_ratio_per_day
agent_success_ratio_per_day<!--1-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_total_break_time
agent_total_break_time<!--1-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_total_busy_time
agent_total_busy_time<!--1-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_total_ACW_time
agent_total_ACW_time<!--1-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
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|-
|-
|
|
agent_total_ready_time
agent_total_ready_time<!--1-->
|
|
My Ready Time
My Ready Time<!--2-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--5-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
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|-
|-
|
|
agent_fcr
agent_fcr<!--1-->


|
|
First Call Resolution
First Call Resolution<!--2-->


|
|
 
<!--3-->
|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


<!--|-->
<!--7-->
|
|
 
<!--8-->
|
|
 
<!--9-->
|
 
|
|
 
<!--10-->
|
|
 
<!--11-->
|
|
 
<!--12-->
|
|
 
<!--13-->
|
|


|-
|-
|
|
agent_nps
agent_nps<!--1-->


|
|
Net Promoter Score
Net Promoter Score<!--2-->


|
|
 
<!--3-->
|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


|
<!--|-->


|
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|-
|-
|
|
agent_csat
agent_csat<!--1-->


|
|
Customer Satisfaction
Customer Satisfaction<!--2-->


|
|
 
<!--3-->
|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


|
<!--|-->


|
|
 
<!--8-->
|
|
 
<!--9-->
|
|
 
<!--10-->
|
|
 
<!--11-->
|
|
 
<!--12-->
|
|
 
<!--13-->
|
|
 
<!--14-->
|-
|-
|
|
agent_cm1
agent_cm1<!--1-->


|
|
Custom Survey Metric 1
Custom Survey Metric 1<!--2-->


|
|
 
<!--3-->
|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


<!--|-->
<!--7-->
|
|
 
<!--8-->
|
|
 
<!--9-->
|
 
|
|


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|-
|-
|agent_cm2
|agent_cm2<!--1-->


|
|
Custom Survey Metric 2
Custom Survey Metric 2<!--2-->


|
|
 
<!--3-->
|
|
<center>x</center>
<center>x</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>x</center>
<center>x</center><!--6-->


<!--|-->
<!--7-->
|
|
 
<!--8-->
|
|
 
<!--9-->
|
 
|
|
 
<!--10-->
|
|


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|-
|-
|
|
top_dispositions_per_day
top_dispositions_per_day<!--1-->


|
|
Most Frequent Dispositions
Most Frequent Dispositions<!--2-->


|
|
 
<!--3-->
|
<center>x</center>
 
|
|
<center>x</center><!--4-->


|
|
 
<!--5-->
|
|
 
<!--6-->
<!--|-->
<!--7-->
|
|
 
<!--8-->
|
|


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|-
|-
|
|
team_success_ratio_per_day
team_success_ratio_per_day<!--1-->


|
|
My Team Success Rate
My Team Success Rate<!--2-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--3-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--4-->


|
|
<center>x</center>
<center>x</center><!--5-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--6-->


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--8-->


|
|
<center>&nbsp;</center>
<center>&nbsp;</center><!--9-->


|
|
<center>x</center>
<center>x</center><!--10-->


|
|
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|}
|}


== Calendar entries ==
<!--TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO TABLE TWO-->
== Calendar entries ==  
{| class="prettytable"
{| class="prettytable"
|-
|-
Line 1,032: Line 1,033:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 1,040: Line 1,041:
|-
|-
|
|
 
<!--1-->


|
|
 
<!--2-->


|
|
<center>'''Item'''</center>
<center>'''Item'''</center><!--3-->


|
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<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>-->


|
|
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|-
|-
|
|
agent_calendar_pending
agent_calendar_pending<!--1-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--7-->


|
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|-
|-
|
|
agent_calendar_overdue
agent_calendar_overdue<!--|-->


|
|
Calendar reminders in the past
Calendar reminders in the past<!--2-->


|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--|-->


|
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Line 1,169: Line 1,170:
|}
|}


== Calls (Inbound) ==
<!-- TABLE THREE TABLE THREE TABLE THREE TABLE THREE TABLE THREE TABLE THREE TABLE THREE -->
== Calls (Inbound) ==
{| class="prettytable"
{| class="prettytable"
|-
|-
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<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 1,186: Line 1,188:
|-
|-
|
|
 
<!--|-->


|
|
 
<!--2-->


|
|
Line 1,203: Line 1,205:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>-->


|
|
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|-
|-
|
|
in_calls_received_per_day
in_calls_received_per_day<!--|-->


|
|
Line 1,246: Line 1,248:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,272: Line 1,274:
|-
|-
|
|
in_transfers_received_per_day
in_transfers_received_per_day<!--|-->


|
|
Line 1,289: Line 1,291:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,315: Line 1,317:
|-
|-
|
|
out_transfers_received_per_day
out_transfers_received_per_day<!--|-->


|
|
Line 1,330: Line 1,332:
<center>x</center>
<center>x</center>


|
<!--|-->


|
|
Line 1,349: Line 1,351:
|-
|-
|
|
in_calls_in_ivr
in_calls_in_ivr<!--|-->


|
|
Line 1,366: Line 1,368:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,392: Line 1,394:
|-
|-
|
|
in_calls_self_serviced_per_day
in_calls_self_serviced_per_day<!--|-->


|
|
Line 1,409: Line 1,411:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,435: Line 1,437:
|-
|-
|
|
in_calls_abandoned_in_ivr_per_day
in_calls_abandoned_in_ivr_per_day<!--|-->


|
|
Line 1,452: Line 1,454:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>--><!--|-->


|
|
Line 1,478: Line 1,480:
|-
|-
|
|
in_calls_abandoned_total_per_day
in_calls_abandoned_total_per_day<!--|-->


|
|
Line 1,495: Line 1,497:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,521: Line 1,523:
|-
|-
|
|
in_calls_abandoned_percent_per_day
in_calls_abandoned_percent_per_day<!--|-->


|
|
Line 1,538: Line 1,540:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,564: Line 1,566:
|-
|-
|
|
in_calls_dropped_in_ivr_per_day
in_calls_dropped_in_ivr_per_day<!--|-->


|
|
Line 1,581: Line 1,583:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center><-->


|
|
Line 1,607: Line 1,609:
|-
|-
|
|
in_calls_queued_per_day
in_calls_queued_per_day<!--|-->


|
|
Line 1,624: Line 1,626:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,650: Line 1,652:
|-
|-
|
|
in_calls_first_time_queued_per_day
in_calls_first_time_queued_per_day<!--|-->


|
|
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<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->
 
 
|
|
<center>&nbsp;</center>
<center>&nbsp;</center>
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|-
|-
|
|
in_calls_waiting
in_calls_waiting<!--|-->


|
|
Line 1,710: Line 1,712:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>x</center>
<!--<center>x</center>-->


|
|
Line 1,736: Line 1,738:
|-
|-
|
|
in_calls_in_progress (renamed from in_calls_waiting_or_active, merged with in_email_waiting_in_all_queues)
in_calls_in_progress (renamed from in_calls_waiting_or_active, merged with in_email_waiting_in_all_queues)<!--|-->


|
|
Line 1,753: Line 1,755:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,779: Line 1,781:
|-
|-
|
|
in_calls_abandoned_in_queue_per_day
in_calls_abandoned_in_queue_per_day<!--|-->


|
|
Line 1,796: Line 1,798:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,822: Line 1,824:
|-
|-
|
|
in_calls_abandoned_in_queue_ratio_per_day
in_calls_abandoned_in_queue_ratio_per_day<!--|-->


|
|
Line 1,839: Line 1,841:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,865: Line 1,867:
|-
|-
|
|
in_calls_short_abandoned_in_queue_per_day
in_calls_short_abandoned_in_queue_per_day<!--|-->


|
|
Line 1,882: Line 1,884:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,908: Line 1,910:
|-
|-
|
|
in_calls_short_abandoned_in_queue_ratio_per_day
in_calls_short_abandoned_in_queue_ratio_per_day<!--|-->


|
|
Line 1,925: Line 1,927:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,951: Line 1,953:
|-
|-
|
|
in_calls_dropped_in_queue_per_day
in_calls_dropped_in_queue_per_day<!--|-->


|
|
Line 1,968: Line 1,970:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 1,994: Line 1,996:
|-
|-
|
|
service_level
service_level<!--|-->


|
|
Line 2,011: Line 2,013:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,037: Line 2,039:
|-
|-
|
|
service_level_per_day
service_level_per_day<!--|-->


|
|
Line 2,051: Line 2,053:
<center>x</center>
<center>x</center>


|
<!--|-->


|
|
Line 2,070: Line 2,072:
|-
|-
|
|
service_level_target
service_level_target<!--|-->


|
|
Line 2,087: Line 2,089:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,113: Line 2,115:
|-
|-
|
|
service_level_threshold_time
service_level_threshold_time<!--|-->


|
|
Line 2,130: Line 2,132:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,156: Line 2,158:
|-
|-
|
|
in_max_wait_time
in_max_wait_time<!--|-->


|
|
Line 2,173: Line 2,175:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>x</center>
<!--<center>x</center>-->


|
|
Line 2,199: Line 2,201:
|-
|-
|
|
in_ewt
in_ewt<!--|-->


|
|
Line 2,216: Line 2,218:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,242: Line 2,244:
|-
|-
|
|
in_calls_routed_per_day
in_calls_routed_per_day<!--|-->


|
|
Line 2,259: Line 2,261:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,285: Line 2,287:
|-
|-
|
|
in_calls_ringing
in_calls_ringing<!--|-->


|
|
Line 2,302: Line 2,304:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,328: Line 2,330:
|-
|-
|
|
in_calls_handled_per_day
in_calls_handled_per_day<!--|-->


|
|
Line 2,345: Line 2,347:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,371: Line 2,373:
|-
|-
|
|
in_calls_handled_percent_per_day
in_calls_handled_percent_per_day<!--|-->


|
|
Line 2,385: Line 2,387:
<center>x</center>
<center>x</center>


|
<!--|-->


|
|
Line 2,404: Line 2,406:
|-
|-
|
|
in_calls_first_time_handled_per_day  
in_calls_first_time_handled_per_day <!--|-->


|
|
Line 2,421: Line 2,423:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,447: Line 2,449:
|-
|-
|
|
in_calls_put_on_hold_per_day
in_calls_put_on_hold_per_day<!--|-->


|
|
Line 2,464: Line 2,466:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,490: Line 2,492:
|-
|-
|
|
in_calls_first_time_put_on_hold_per_day
in_calls_first_time_put_on_hold_per_day<!--|-->


|
|
Line 2,507: Line 2,509:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,533: Line 2,535:
|-
|-
|
|
in_calls_rejected_per_day
in_calls_rejected_per_day<!--|-->


|
|
Line 2,550: Line 2,552:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,576: Line 2,578:
|-
|-
|
|
in_calls_abandoned_ringing_per_day
in_calls_abandoned_ringing_per_day<!--|-->


|
|
Line 2,593: Line 2,595:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,619: Line 2,621:
|-
|-
|
|
in_calls_dropped_ringing_per_day
in_calls_dropped_ringing_per_day<!--|-->


|
|
Line 2,636: Line 2,638:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,662: Line 2,664:
|-
|-
|
|
in_calls_active_on_agents (renamed from in_calls_talking)
in_calls_active_on_agents (renamed from in_calls_talking)<!--|-->


|
|
Line 2,679: Line 2,681:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>x</center>
<!--<center>x</center>-->


|
|
Line 2,705: Line 2,707:
|-
|-
|
|
in_calls_disconnected_talking_per_day
in_calls_disconnected_talking_per_day<!--|-->


|
|
Line 2,722: Line 2,724:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,748: Line 2,750:
|-
|-
|
|
in_calls_dropped_talking_per_day
in_calls_dropped_talking_per_day<!--|-->


|
|
Line 2,765: Line 2,767:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,791: Line 2,793:
|-
|-
|
|
in_calls_duration_average_per_day
in_calls_duration_average_per_day<!--|-->


|
|
Line 2,808: Line 2,810:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,834: Line 2,836:
|-
|-
|
|
in_calls_duration_total_per_day
in_calls_duration_total_per_day<!--|-->


|
|
Line 2,851: Line 2,853:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,877: Line 2,879:
|-
|-
|
|
in_calls_transferred_per_day
in_calls_transferred_per_day<!--|-->


|
|
Line 2,894: Line 2,896:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,920: Line 2,922:
|-
|-
|
|
in_average_speed_of_answer
in_average_speed_of_answer<!--|-->


|
|
Line 2,937: Line 2,939:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 2,963: Line 2,965:
|-
|-
|
|
calls_average_handling_time_per_day
calls_average_handling_time_per_day<!--|-->


|
|
Line 2,980: Line 2,982:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,006: Line 3,008:
|-
|-
|
|
calls_average_acw_time_per_day
calls_average_acw_time_per_day<!--|-->


|
|
Line 3,023: Line 3,025:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,049: Line 3,051:
|-
|-
|
|
agent_call_handling_rate
agent_call_handling_rate<!--|-->


|
|
Line 3,066: Line 3,068:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,092: Line 3,094:
|-
|-
|
|
in_callbacks_requested_per_day
in_callbacks_requested_per_day<!--|-->


|
|
Line 3,109: Line 3,111:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,135: Line 3,137:
|-
|-
|
|
in_callbacks_waiting
in_callbacks_waiting<!--|-->


|
|
Line 3,152: Line 3,154:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,178: Line 3,180:
|}
|}


<!--TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR TABLE FOUR
-->
== Records (lists, outbound campaigns, inbound services) ==
== Records (lists, outbound campaigns, inbound services) ==
{| class="prettytable"
{| class="prettytable"
Line 3,187: Line 3,191:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 3,194: Line 3,198:


|-
|-
|
|<!--|-->




Line 3,212: Line 3,216:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>-->


|
|
Line 3,238: Line 3,242:
|-
|-
|
|
records_total
records_total<!--|-->


|
|
Line 3,255: Line 3,259:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,281: Line 3,285:
|-
|-
|
|
records_completed
records_completed<!--|-->


|
|
Line 3,298: Line 3,302:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>|-->


|
|
Line 3,324: Line 3,328:
|-
|-
|
|
records_with_assigned_agents_completed
records_with_assigned_agents_completed<!--|-->


|
|
Line 3,341: Line 3,345:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,367: Line 3,371:
|-
|-
|
|
records_remaining
records_remaining<!--|-->


|
|
Line 3,384: Line 3,388:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,410: Line 3,414:
|-
|-
|
|
records_quota
records_quota<!--|-->


|
|
Line 3,427: Line 3,431:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,453: Line 3,457:
|-
|-
|
|
records_successes
records_successes<!--|-->


|
|
Line 3,470: Line 3,474:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>|-->


|
|
Line 3,496: Line 3,500:
|-
|-
|
|
records_out_of_quota
records_out_of_quota<!--|-->


|
|
Line 3,513: Line 3,517:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,539: Line 3,543:
|-
|-
|
|
records_with_assigned_agents_remaining
records_with_assigned_agents_remaining<!--|-->


|
|
Line 3,556: Line 3,560:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,582: Line 3,586:
|-
|-
|
|
records_in_dnc
records_in_dnc<!--|-->


|
|
Line 3,599: Line 3,603:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,625: Line 3,629:
|-
|-
|
|
records_attempted_per_day
records_attempted_per_day<!--|-->


|
|
Line 3,642: Line 3,646:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,668: Line 3,672:
|-
|-
|
|
records_attempted_ratio_per_day
records_attempted_ratio_per_day<!--|-->


|
|
Line 3,685: Line 3,689:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,711: Line 3,715:
|-
|-
|
|
records_accepted_per_day
records_accepted_per_day<!--|-->


|
|
Line 3,728: Line 3,732:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--|<center>&nbsp;</center>|-->


|
|
Line 3,754: Line 3,758:
|-
|-
|
|
records_skipped_per_day
records_skipped_per_day<!--|-->


|
|
Line 3,771: Line 3,775:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,797: Line 3,801:
|-
|-
|
|
records_skipped_ratio_per_day
records_skipped_ratio_per_day<!--|-->


|
|
Line 3,814: Line 3,818:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,840: Line 3,844:
|-
|-
|
|
records_completed_per_day
records_completed_per_day<!--|-->


|
|
Line 3,857: Line 3,861:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,883: Line 3,887:
|-
|-
|
|
records_completed_ratio_per_day
records_completed_ratio_per_day<!--|-->


|
|
Line 3,900: Line 3,904:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,926: Line 3,930:
|-
|-
|
|
records_completed_ratio
records_completed_ratio<!--|-->


|
|
Line 3,943: Line 3,947:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 3,969: Line 3,973:
|-
|-
|
|
records_progress
records_progress<!--|-->


|
|
Line 3,986: Line 3,990:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,012: Line 4,016:
|-
|-
|
|
records_dialable
records_dialable<!--|-->


|
|
Line 4,029: Line 4,033:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,055: Line 4,059:
|-
|-
|
|
records_expired
records_expired<!--|-->


|
|
Line 4,072: Line 4,076:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,097: Line 4,101:


|}
|}
<!--TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE TABLE FIVE-->


== Campaign state (Outbound) ==
== Campaign state (Outbound) ==
Line 4,107: Line 4,113:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 4,132: Line 4,138:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>-->


|
|
Line 4,158: Line 4,164:
|-
|-
|
|
out_campaign_mode
out_campaign_mode<!--|-->


|
|
Line 4,175: Line 4,181:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,201: Line 4,207:
|-
|-
|
|
out_campaign_duration_forecast
out_campaign_duration_forecast<!--|-->


|
|
Line 4,218: Line 4,224:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->
 
 
|
|
<center>&nbsp;</center>
<center>&nbsp;</center>
Line 4,244: Line 4,250:
|-
|-
|
|
out_average_success_rate
out_average_success_rate<!--|-->


|
|
Line 4,261: Line 4,267:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,286: Line 4,292:


|}
|}
<!--TABLE SIX TABLE SIX TABLE SIX TABLE SIX TABLE SIX TABLE SIX TABLES SIX TABLE SIX TABLE SIX-->


== Dispositions ==
== Dispositions ==
Line 4,296: Line 4,304:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 4,321: Line 4,329:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>-->


|
|
Line 4,347: Line 4,355:
|-
|-
|
|
calls_dispositions_per_day
calls_dispositions_per_day<!--|-->


|
|
Line 4,364: Line 4,372:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,390: Line 4,398:
|-
|-
|
|
calls_dispositions_ratio_per_day
calls_dispositions_ratio_per_day<!--|-->


|
|
Line 4,407: Line 4,415:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,432: Line 4,440:


|}
|}
<!-- TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN TABLE SEVEN -->


== Calls (Outbound Dialer) ==
== Calls (Outbound Dialer) ==
Line 4,442: Line 4,452:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 4,467: Line 4,477:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>'''Aux Skill'''</center>-->


|
|
Line 4,493: Line 4,503:
|-
|-
|
|
out_calls_current_call_rate
out_calls_current_call_rate<!--|-->


|
|
Line 4,510: Line 4,520:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--|-->


|
|
Line 4,536: Line 4,546:
|-
|-
|
|
out_calls_placed_per_day
out_calls_placed_per_day<!--|-->


|
|
Line 4,553: Line 4,563:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 4,579: Line 4,588:
|-
|-
|
|
out_calls_in_progress
out_calls_in_progress<!--|-->


|
|
Line 4,596: Line 4,605:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 4,622: Line 4,630:
|-
|-
|
|
out_calls_failed_per_day
out_calls_failed_per_day<!--|-->


|
|
Line 4,639: Line 4,647:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 4,665: Line 4,672:
|-
|-
|
|
out_calls_answered_per_day
out_calls_answered_per_day<!--|-->


|
|
Line 4,682: Line 4,689:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 4,708: Line 4,714:
|-
|-
|
|
out_calls_answered_ratio_per_day
out_calls_answered_ratio_per_day<!--|-->


|
|
Line 4,725: Line 4,731:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,751: Line 4,757:
|-
|-
|
|
out_calls_in_ivr
out_calls_in_ivr<!--|-->


|
|
Line 4,768: Line 4,774:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,794: Line 4,800:
|-
|-
|
|
out_calls_self_serviced_per_day
out_calls_self_serviced_per_day<!--|-->


|
|
Line 4,811: Line 4,817:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,837: Line 4,843:
|-
|-
|
|
out_calls_abandoned_in_ivr_per_day
out_calls_abandoned_in_ivr_per_day<!--|-->


|
|
Line 4,854: Line 4,860:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>
<!--<center>&nbsp;</center>-->


|
|
Line 4,880: Line 4,886:
|-
|-
|
|
out_calls_abandoned_in_ivr_ratio_per_day
out_calls_abandoned_in_ivr_ratio_per_day<!--|-->


|
|
Line 4,897: Line 4,903:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 4,923: Line 4,928:
|-
|-
|
|
out_calls_dropped_in_ivr_per_day
out_calls_dropped_in_ivr_per_day<!--|-->


|
|
Line 4,940: Line 4,945:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 4,966: Line 4,970:
|-
|-
|
|
out_calls_queued_per_day
out_calls_queued_per_day<!--|-->


|
|
Line 4,983: Line 4,987:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,009: Line 5,012:
|-
|-
|
|
out_calls_waiting
out_calls_waiting<!--|-->


|
|
Line 5,026: Line 5,029:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,052: Line 5,054:
|-
|-
|
|
out_calls_abandoned_in_queue_per_day
out_calls_abandoned_in_queue_per_day<!--|-->


|
|
Line 5,069: Line 5,071:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,095: Line 5,096:
|-
|-
|
|
out_calls_abandoned_in_queue_ratio_per_day
out_calls_abandoned_in_queue_ratio_per_day<!--|-->


|
|
Line 5,112: Line 5,113:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,138: Line 5,138:
|-
|-
|
|
out_calls_dropped_in_queue_per_day
out_calls_dropped_in_queue_per_day<!--|-->


|
|
Line 5,155: Line 5,155:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,181: Line 5,180:
|-
|-
|
|
out_calls_unattended_per_day
out_calls_unattended_per_day<!--|-->


|
|
Line 5,198: Line 5,197:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,224: Line 5,222:
|-
|-
|
|
out_calls_unattended_ratio_per_day
out_calls_unattended_ratio_per_day<!--|-->


|
|
Line 5,241: Line 5,239:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,267: Line 5,264:
|-
|-
|
|
out_calls_routed_per_day
out_calls_routed_per_day<!--|-->


|
|
Line 5,284: Line 5,281:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,310: Line 5,306:
|-
|-
|
|
out_calls_ringing
out_calls_ringing<!--|-->


|
|
Line 5,327: Line 5,323:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,353: Line 5,348:
|-
|-
|
|
out_calls_abandoned_ringing_per_day
out_calls_abandoned_ringing_per_day<!--|-->


|
|
Line 5,370: Line 5,365:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,396: Line 5,390:
|-
|-
|
|
out_calls_dropped_ringing_per_day
out_calls_dropped_ringing_per_day<!--|-->


|
|
Line 5,413: Line 5,407:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,439: Line 5,432:
|-
|-
|
|
out_calls_duration_average_per_day
out_calls_duration_average_per_day<!--|-->


|
|
Line 5,456: Line 5,449:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,482: Line 5,474:
|-
|-
|
|
out_calls_duration_total_per_day
out_calls_duration_total_per_day<!--|-->


|
|
Line 5,499: Line 5,491:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,525: Line 5,516:
|-
|-
|
|
out_calls_rejected_per_day
out_calls_rejected_per_day<!--|-->


|
|
Line 5,542: Line 5,533:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,568: Line 5,558:
|-
|-
|
|
out_calls_handled_per_day
out_calls_handled_per_day<!--|-->


|
|
Line 5,585: Line 5,575:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,611: Line 5,600:
|-
|-
|
|
out_calls_active_on_agents (renamed from out_calls_talking)
out_calls_active_on_agents (renamed from out_calls_talking)<!--|-->


|
|
Line 5,628: Line 5,617:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,654: Line 5,642:
|-
|-
|
|
out_calls_disconnected_talking_per_day
out_calls_disconnected_talking_per_day<!--|-->


|
|
Line 5,671: Line 5,659:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,697: Line 5,684:
|-
|-
|
|
out_calls_dropped_talking_per_day
out_calls_dropped_talking_per_day<!--|-->


|
|
Line 5,714: Line 5,701:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,740: Line 5,726:
|-
|-
|
|
out_calls_transferred_per_day
out_calls_transferred_per_day<!--|-->


|
|
Line 5,757: Line 5,743:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,783: Line 5,768:
|-
|-
|
|
out_calls_in_progress  (renamed from out_calls_in_progress_or_active)
out_calls_in_progress  (renamed from out_calls_in_progress_or_active)<!--|-->


|
|
Line 5,800: Line 5,785:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,826: Line 5,810:
|-
|-
|
|
out_calls_abandoned_per_day
out_calls_abandoned_per_day<!--|-->


|
|
Line 5,843: Line 5,827:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,869: Line 5,852:
|-
|-
|
|
out_calls_abandoned_ratio_per_day
out_calls_abandoned_ratio_per_day<!--|-->


|
|
Line 5,886: Line 5,869:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 5,913: Line 5,895:
|}
|}


<!--TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE TABLE -->
== Email ==
== Email ==
{| class="prettytable"
{| class="prettytable"
Line 5,922: Line 5,905:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 5,947: Line 5,930:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>AUX</center>-->


|
|
Line 5,973: Line 5,956:
|-
|-
|
|
in_emails_joined_existing_cases (renamed from in_emails_joined_existing_queue)
in_emails_joined_existing_cases (renamed from in_emails_joined_existing_queue)<!--|-->


|
|
Line 5,990: Line 5,973:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,016: Line 5,998:
|-
|-
|
|
in_email_received_new_per_day
in_email_received_new_per_day<!--|-->


|
|
Line 6,033: Line 6,015:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,059: Line 6,040:
|-
|-
|
|
in_email_carried_over
in_email_carried_over<!--|-->


|
|
Line 6,076: Line 6,057:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,102: Line 6,082:
|-
|-
|
|
in_email_carried_over_new
in_email_carried_over_new<!--|-->


|
|
Line 6,119: Line 6,099:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,145: Line 6,124:
|-
|-
|
|
in_email_offered_per_day
in_email_offered_per_day<!--|-->


|
|
Line 6,162: Line 6,141:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,188: Line 6,166:
|-
|-
|
|
in_email_rejected_per_day
in_email_rejected_per_day<!--|-->


|
|
Line 6,203: Line 6,181:
<center>x</center>
<center>x</center>


|
<!--|-->


|
|
Line 6,222: Line 6,200:
|-
|-
|
|
in_email_pulled_per_day
in_email_pulled_per_day<!--|-->


|
|
Line 6,239: Line 6,217:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>
<!--|-->


|
|
Line 6,265: Line 6,243:
|-
|-
|
|
in_email_processed_replied_per_day
in_email_processed_replied_per_day<!--|-->


|
|
Line 6,282: Line 6,260:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,308: Line 6,285:
|-
|-
|
|
in_email_processed_noreply_per_day
in_email_processed_noreply_per_day<!--|-->


|
|
Line 6,325: Line 6,302:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,351: Line 6,327:
|-
|-
|
|
in_email_handled_new_per_day
in_email_handled_new_per_day<!--|-->


|
|
Line 6,368: Line 6,344:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,394: Line 6,369:
|-
|-
|
|
in_email_waiting_in_personal_queues
in_email_waiting_in_personal_queues<!--|-->


|
|
Line 6,411: Line 6,386:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,437: Line 6,411:
|-
|-
|
|
in_email_waiting_in_pq_breached_sla  
in_email_waiting_in_pq_breached_sla <!--|-->


|
|
Line 6,454: Line 6,428:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,480: Line 6,453:
|-
|-
|
|
out_email_waiting_in_personal_queues
out_email_waiting_in_personal_queues<!--|-->


|
|
Line 6,497: Line 6,470:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,523: Line 6,495:
|-
|-
|
|
in_service_changed_per_day
in_service_changed_per_day<!--|-->


|
|
Line 6,540: Line 6,512:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,566: Line 6,537:
|-
|-
|
|
in_service_change_received_per_day
in_service_change_received_per_day<!--|-->


|
|
Line 6,583: Line 6,554:
<center>x</center>
<center>x</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,609: Line 6,579:
|-
|-
|
|
in_email_spam
in_email_spam<!--|-->


|
|
Line 6,623: Line 6,593:
<center>x</center>
<center>x</center>


|
<!--|-->


|
|
Line 6,641: Line 6,611:


|-
|-
|in_email_trash
|in_email_trash<!--|-->


|
|
Line 6,655: Line 6,625:
<center>x</center>
<center>x</center>


|
<!--|-->


|
|
Line 6,673: Line 6,643:


|}
|}
 
<!-- Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table  Table -->
== Configuration and runtime attributes ==
== Configuration and runtime attributes ==
{| class="prettytable"
{| class="prettytable"
Line 6,683: Line 6,653:
<center>'''Name'''</center>
<center>'''Name'''</center>


| colspan="7" |
| colspan="6" |
<center>'''Applicable to object type'''</center>
<center>'''Applicable to object type'''</center>


Line 6,708: Line 6,678:
<center>'''Service'''</center>
<center>'''Service'''</center>


|
<!--|-->
<center>'''Aux Skill'''</center>
<!--<center>''''''</center>-->


|
|
Line 6,734: Line 6,704:
|-
|-
|
|
item_id
item_id<!--|-->


|
|
Line 6,751: Line 6,721:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,777: Line 6,746:
|-
|-
|
|
user_id
user_id<!--|-->


|
|
Line 6,794: Line 6,763:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,820: Line 6,788:
|-
|-
|
|
team_id
team_id<!--|-->


|
|
Line 6,837: Line 6,805:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,863: Line 6,830:
|-
|-
|
|
service_id
service_id<!--|-->


|
|
Line 6,883: Line 6,850:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,906: Line 6,872:
|-
|-
|
|
list_id
list_id<!--|-->


|
|
Line 6,923: Line 6,889:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,949: Line 6,914:
|-
|-
|
|
name
name<!--|-->


|
|
Line 6,966: Line 6,931:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 6,992: Line 6,956:
|-
|-
|
|
firstname
firstname<!--|-->


|
|
Line 7,009: Line 6,973:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,035: Line 6,998:
|-
|-
|
|
lastname
lastname<!--|-->


|
|
Line 7,052: Line 7,015:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,078: Line 7,040:
|-
|-
|
|
login_id
login_id<!--|-->


|
|
Line 7,095: Line 7,057:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,121: Line 7,082:
|-
|-
|
|
extension
extension<!--|-->


|
|
Line 7,138: Line 7,099:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,164: Line 7,124:
|-
|-
|
|
team_name
team_name<!--|-->


|
|
Line 7,177: Line 7,137:
|
|


|
<!--|-->


|
|
Line 7,195: Line 7,155:
|-
|-
|
|
is_agent
is_agent<!--|-->


|
|
Line 7,207: Line 7,167:


|
|
<!--|-->


|
|
Line 7,222: Line 7,184:
|
|


|-
|
|
is_super<!--|-->
|
&nbsp;
|
<center>&nbsp;</center>
|
<center>X</center>
|
<center>&nbsp;</center>
|
<center>&nbsp;</center>
<!--|-->
|
<center>&nbsp;</center>
|
<center>&nbsp;</center>


|-
|
|
is_super
<center>X</center>


|
|
&nbsp;
<center>X</center>
 
|
<center>&nbsp;</center>


|
|
Line 7,239: Line 7,222:
|
|
<center>&nbsp;</center>
<center>&nbsp;</center>
|
<center>&nbsp;</center>
|
<center>&nbsp;</center>
|
<center>&nbsp;</center>
|
<center>&nbsp;</center>
|
<center>X</center>
|
<center>X</center>


|
|
<center>X</center>
<center>X</center>


|
<center>&nbsp;</center>
|
<center>X</center>
|-
|-
|
|
is_mobil
is_mobil<!--|-->


|
|
Line 7,281: Line 7,241:
|
|


|
<!--|-->


|
|
Line 7,296: Line 7,256:


|
|


|-
|-
|
|
is_logged
is_logged<!--|-->


|
|
Line 7,317: Line 7,276:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,343: Line 7,301:
|-
|-
|
|
login_time
login_time<!--|-->


|
|
Line 7,360: Line 7,318:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,386: Line 7,343:
|-
|-
|
|
acd_state
acd_state<!--|-->


|
|
Line 7,403: Line 7,360:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,429: Line 7,385:
|-
|-
|
|
state_duration
state_duration<!--|-->


|
|
Line 7,446: Line 7,402:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,472: Line 7,427:
|-
|-
|
|
reason
reason<!--|-->


|
|
Line 7,489: Line 7,444:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,515: Line 7,469:
|-
|-
|
|
acd_next_state
acd_next_state<!--|-->


|
|
Line 7,532: Line 7,486:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,558: Line 7,511:
|-
|-
|
|
next_reason
next_reason<!--|-->


|
|
Line 7,575: Line 7,528:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,601: Line 7,553:
|-
|-
|
|
active_item_id
active_item_id<!--|-->


|
|
Line 7,618: Line 7,570:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,644: Line 7,595:
|-
|-
|
|
active_item_service_id
active_item_service_id<!--|-->


|
|
Line 7,661: Line 7,612:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,687: Line 7,637:
|-
|-
|
|
active_item_service_name
active_item_service_name<!--|-->


|
|
Line 7,704: Line 7,654:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,730: Line 7,679:
|-
|-
|
|
active_item_media_type
active_item_media_type<!--|-->


|
|
Line 7,747: Line 7,696:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,773: Line 7,721:
|-
|-
|
|
active_item_state
active_item_state<!--|-->


|
|
Line 7,790: Line 7,738:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,816: Line 7,763:
|-
|-
|
|
active_item_direction
active_item_direction<!--|-->


|
|
Line 7,833: Line 7,780:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,859: Line 7,805:
|-
|-
|
|
active_item_party_name
active_item_party_name<!--|-->


|
|
Line 7,876: Line 7,822:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,902: Line 7,847:
|-
|-
|
|
active_item_party_firstname
active_item_party_firstname<!--|-->


|
|
Line 7,919: Line 7,864:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,945: Line 7,889:
|-
|-
|
|
active_item_party_lastname
active_item_party_lastname<!--|-->


|
|
Line 7,962: Line 7,906:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 7,988: Line 7,931:
|-
|-
|
|
active_item_is_flagged
active_item_is_flagged<!--|-->


|
|
Line 8,005: Line 7,948:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,031: Line 7,973:
|-
|-
|
|
active_item_qm_monitor_user
active_item_qm_monitor_user<!--|-->


|
|
Line 8,048: Line 7,990:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,074: Line 8,015:
|-
|-
|
|
active_item_qm_monitor_mode
active_item_qm_monitor_mode<!--|-->


|
|
Line 8,091: Line 8,032:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,117: Line 8,057:
|-
|-
|
|
active_item_qm_monitor_item_id
active_item_qm_monitor_item_id<!--|-->


|
|
Line 8,134: Line 8,074:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,160: Line 8,099:
|-
|-
|
|
active_item_qm_monitored_item_id
active_item_qm_monitored_item_id<!--|-->


|
|
Line 8,177: Line 8,116:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,203: Line 8,141:
|-
|-
|
|
active_item_talk_duration
active_item_talk_duration<!--|-->


|
|
Line 8,220: Line 8,158:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,246: Line 8,183:
|-
|-
|
|
active_item_hold_duration
active_item_hold_duration<!--|-->


|
|
Line 8,263: Line 8,200:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,289: Line 8,225:
|-
|-
|
|
active_item_sentiment
active_item_sentiment<!--|-->


|
|
Line 8,302: Line 8,238:
|
|


|
<!--|-->


|
|
Line 8,323: Line 8,259:
|-
|-
|
|
items
items<!--|-->


|
|
Line 8,340: Line 8,276:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,366: Line 8,301:
|-
|-
|
|
media_type
media_type<!--|-->


|
|
Line 8,383: Line 8,318:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,409: Line 8,343:
|-
|-
|
|
state
state<!--|-->


|
|
Line 8,426: Line 8,360:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,452: Line 8,385:
|-
|-
|
|
direction
direction<!--|-->


|
|
Line 8,469: Line 8,402:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,495: Line 8,427:
|-
|-
|
|
service_name
service_name<!--|-->


|
|
Line 8,512: Line 8,444:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,538: Line 8,469:
|-
|-
|
|
party_name
party_name<!--|-->


|
|
Line 8,555: Line 8,486:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,581: Line 8,511:
|-
|-
|
|
party_firstname
party_firstname<!--|-->


|
|
Line 8,598: Line 8,528:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,624: Line 8,553:
|-
|-
|
|
party_lastname
party_lastname<!--|-->


|
|
Line 8,641: Line 8,570:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,667: Line 8,595:
|-
|-
|
|
is_flagged
is_flagged<!--|-->


|
|
Line 8,684: Line 8,612:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,710: Line 8,637:
|-
|-
|
|
qm_is_recording
qm_is_recording<!--|-->


|
|
Line 8,727: Line 8,654:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,753: Line 8,679:
|-
|-
|
|
qm_monitor_user
qm_monitor_user<!--|-->


|
|
Line 8,770: Line 8,696:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->>
<center>&nbsp;</center>


|
|
Line 8,796: Line 8,721:
|-
|-
|
|
qm_monitor_mode
qm_monitor_mode<!--|-->


|
|
Line 8,813: Line 8,738:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,839: Line 8,763:
|-
|-
|
|
qm_monitor_item_id
qm_monitor_item_id<!--|-->


|
|
Line 8,856: Line 8,780:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,882: Line 8,805:
|-
|-
|
|
qm_monitored_item_id
qm_monitored_item_id<!--|-->


|
|
Line 8,899: Line 8,822:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,925: Line 8,847:
|-
|-
|
|
talk_duration
talk_duration<!--|-->


|
|
Line 8,942: Line 8,864:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 8,968: Line 8,889:
|-
|-
|
|
hold_duration
hold_duration<!--|-->


|
|
Line 8,985: Line 8,906:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 9,011: Line 8,931:
|-
|-
|
|
priority
priority<!--|-->


|
|
Line 9,028: Line 8,948:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 9,054: Line 8,973:
|-
|-
|
|
state_reason
state_reason<!--|-->


|
|
Line 9,071: Line 8,990:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 9,097: Line 9,015:
|-
|-
|
|
is_enabled
is_enabled<!--|-->


|
|
Line 9,114: Line 9,032:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 9,140: Line 9,057:
|-
|-
|
|
ratio
ratio<!--|-->


|
|
Line 9,157: Line 9,074:
<center>&nbsp;</center>
<center>&nbsp;</center>


|
<!--|-->
<center>&nbsp;</center>


|
|
Line 9,183: Line 9,099:
|-
|-
|
|
outbound_campaign_link_group
outbound_campaign_link_group<!--|-->


|
|
Line 9,200: Line 9,116:
<center>X</center>
<center>X</center>


|
<!--|-->
<center>&nbsp;</center>


|
|

Revision as of 16:49, 26 August 2021

<translate>=List of Real-Time Statistics= The following is a grid view of all real-time statistics that may be used in the Bright Pattern Contact Center Real-Time Statistics API. For a complete list view of these statistics including definitions, see All Real-time Metrics in the Reporting Reference Guide.

Agents (in a team)

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

agents_logged

Logged-in agents

 
 
x
x
 
 
x
x
x
 
x

agents_busy

Busy agents

 
 
x
x
 
 
x
x
x
 
x

agents_in_wrap_up

Agents in ACW state

x
x
x
x
x
x

counted by "capacity" object

Number of interactions on agent

 
x
 
 
 
 
x
x
x
 
x

agents_busy_on_service

Agents busy with interactions of this service

 
 
 
x
 
 
x
x
 
 
x

agents_ready

Ready agents

 
 
x
x
 
 
x
x
x
 
x

agents_not_ready

Not Ready agents

 
 
x
x
 
 
x
x
x
 
x

agent_occupancy

Occupancy in campaign/service

 
x
x
x
 
 
x
x
x
 
x

agent_average_idle_time

Average idle time

 
x
x
x
 
 
x
x
x
 
x

agent_idle_time

Agent idle time

x
x
x
x

agent_preview_duration

Time in Preview

 
x
 
 
 
 
 
x
 
 
 

agent_average_preview_time

Average Preview time

 
x
 
x
 
 
 
x
 
 
 

agent_success_ratio_per_day

My Success Rate

 
x
 
 
 
 
x
x
x
 
 

agent_total_break_time

My Break Time

 
x
 
 
 
 
 
 
 
 
 

agent_total_busy_time

My Busy Time

 
x
 
 
 
 
 
 
 
 
 

agent_total_ACW_time

My ACW Time

 
x
 
 
 
 
 
 
 
 
 

agent_total_ready_time

My Ready Time

 
x
 
 
 
 
 
 
 
 
 

agent_fcr

First Call Resolution

x
x
x

agent_nps

Net Promoter Score

x
x
x

agent_csat

Customer Satisfaction

x
x
x

agent_cm1

Custom Survey Metric 1

x
x
x
agent_cm2

Custom Survey Metric 2

x
x
x

top_dispositions_per_day

Most Frequent Dispositions

x

team_success_ratio_per_day

My Team Success Rate

 
 
x
 
 
 
x
x
x
 
 

Calendar entries

Protocol Name
Name
Applicable to object type
Campaign/Service type
Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

agent_calendar_pending

Calendar reminders

 
x
x
 
 
 
 
 
 
 
 

agent_calendar_overdue

Calendar reminders in the past

 
x
x
 
 
 
 
 
 
 
 

Calls (Inbound)

Protocol Name
Name
Applicable to object type
Campaign/Service type
Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

in_calls_received_per_day

Inbound interactions received for the day

 
 
 
x
 
 
x
 
 
 
x

in_transfers_received_per_day

Inbound transfers received for the day

 
x
 
x
 
 
x
 
 
 
 

out_transfers_received_per_day

Outbound transfers received for the day

x
x
x

in_calls_in_ivr

Inbound calls currently in IVR

 
 
 
x
 
 
x
 
 
 
 

in_calls_self_serviced_per_day

Inbound calls self serviced for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_abandoned_in_ivr_per_day

Inbound calls abandoned in IVR for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_abandoned_total_per_day

Inbound calls abandoned for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_abandoned_percent_per_day

Percentage of inbound calls abandoned for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_dropped_in_ivr_per_day

Inbound calls dropped by system in IVR for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_queued_per_day

Inbound calls queued for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_first_time_queued_per_day

Inbound calls first time queued for the day

 
 
 
 
 
 
x
 
 
 
 

in_calls_waiting

Inbound interactions currently in queue

 
 
 
x
 
 
x
 
 
 
x

in_calls_in_progress (renamed from in_calls_waiting_or_active, merged with in_email_waiting_in_all_queues)

Inbound interactions currently in IVR, queue or on agents

 
 
 
x
 
 
x
 
 
 
x

in_calls_abandoned_in_queue_per_day

Inbound calls abandoned in queue for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_abandoned_in_queue_ratio_per_day

Percentage of inbound calls abandoned in queue for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_short_abandoned_in_queue_per_day

Inbound calls short abandoned in queue for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_short_abandoned_in_queue_ratio_per_day

Percentage of inbound calls short abandoned in queue for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_dropped_in_queue_per_day

Inbound calls dropped by system in queue for the day

 
 
 
x
 
 
x
 
 
 
 

service_level

Percentage of inbound interactions answered in Service Level

 
 
 
x
 
 
x
 
 
 
x

service_level_per_day

Percentage of inbound interactions answered in Service Level over the day

x
x

service_level_target

Inbound Service Level target

 
 
 
x
 
 
x
 
 
 
x

service_level_threshold_time

Inbound Service Level threshold

 
 
 
x
 
 
x
 
 
 
x

in_max_wait_time

Max inbound wait time

 
 
 
x
 
 
x
 
 
 
 

in_ewt

Estimated wait time

 
 
 
x
 
 
x
 
 
 
 

in_calls_routed_per_day

Inbound calls routed to agents for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_ringing

Inbound calls currently ringing

 
 
 
x
 
 
x
 
 
 
 

in_calls_handled_per_day

Inbound interactions handled by agents for the day

 
x
x
x
 
 
x
 
 
 
x

in_calls_handled_percent_per_day

Percentage of inbound calls handled for the day

x
x

in_calls_first_time_handled_per_day

Unique Inbound calls handled by agents for the day

 
x
 
x
 
 
x
 
 
 
 

in_calls_put_on_hold_per_day

Inbound interactions being put on hold by agent(s) for the day

 
x
 
 
 
 
x
 
 
 
 

in_calls_first_time_put_on_hold_per_day

Unique inbound interactions being put on hold by agent(s) for the day

 
x
 
 
 
 
x
 
 
 
 

in_calls_rejected_per_day

Inbound calls rejected or unanswered by agents for the day

 
x
 
x
 
 
x
 
 
 
 

in_calls_abandoned_ringing_per_day

Inbound calls abandoned while ringing for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_dropped_ringing_per_day

Inbound calls dropped by system while ringing for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_active_on_agents (renamed from in_calls_talking)

Inbound interactions currently handled by agents

 
x
 
x
 
 
x
 
 
 
x

in_calls_disconnected_talking_per_day

Inbound calls released by callers for the day

 
 
 
x
 
 
x
 
 
 
 

in_calls_dropped_talking_per_day

Inbound calls released by agents for the day

 
x
 
x
 
 
x
 
 
 
 

in_calls_duration_average_per_day

Inbound calls duration average for the day

 
x
 
x
 
 
x
 
 
 
 

in_calls_duration_total_per_day

Inbound calls duration total for the day

 
x
 
x
 
 
x
 
 
 
 

in_calls_transferred_per_day

Inbound interactions transferred by agents for the day

 
x
 
x
 
 
x
 
 
 
 

in_average_speed_of_answer

For calls, average speed of answer. For emails, average time to reply

 
 
 
x
 
 
x
 
 
 
x

calls_average_handling_time_per_day

Average Handle time

 
x
x
x
 
 
x
x
x
 
x

calls_average_acw_time_per_day

Average ACW Time

 
x
x
x
 
 
x
x
x
 
 

agent_call_handling_rate

Call handling rate per hour

 
 
x
 
 
 
x
x
x
 
 

in_callbacks_requested_per_day

Callbacks requested for the day

 
 
 
x
 
 
x
 
 
 
 

in_callbacks_waiting

Callbacks currently waiting in queue

 
 
 
x
 
 
x
 
 
 
 

Records (lists, outbound campaigns, inbound services)

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

records_total

Total number of records in active lists

 
 
 
X
X
X
 
X
X
X
 

records_completed

Completed records in active lists

 
 
 
X
X
X
 
X
X
X
 

records_with_assigned_agents_completed

Completed records with personal agent assignments

 
X
 
X
X
 
 
X
 
 
 

records_remaining

Remaining records in active lists

 
 
 
X
X
X
 
X
X
X
 

records_quota

Quota of successes for the calling list quota group

 
 
 
 
 
X
 
 
 
 
 

records_successes

Number of records with a success disposition

 
 
 
X
 
X
 
 
 
X
 

records_out_of_quota

Number of records in quota groups that reached quota limits

 
 
 
X
 
 
 
 
 
 
 

records_with_assigned_agents_remaining

Remaining rercords with personal agent assignments

 
X
 
X
X
 
 
X
 
 
 

records_in_dnc

Number of records excluded by DNC lists from Active Lists

 
 
 
X
X
 
 
X
X
 
 

records_attempted_per_day

Records attempted for the day

 
 
 
X
X
 
 
X
X
X
 

records_attempted_ratio_per_day

Percentage of records attempted for the day

 
 
 
X
X
 
 
X
X
X
 

records_accepted_per_day

Records previewed for the day

 
X
 
X
 
 
 
X
 
 
 

records_skipped_per_day

Records skipped for the day

 
X
 
X
 
 
 
X
 
 
 

records_skipped_ratio_per_day

Percentage of records skipped for the day

 
X
 
X
 
 
 
X
 
 
 

records_completed_per_day

Records completed for the day

 
 
 
X
X
 
 
X
X
X
 

records_completed_ratio_per_day

Percentage of records completed for the day

 
 
 
X
X
 
 
X
X
X
 

records_completed_ratio

Percentage of records completed in active lists

 
 
 
X
X
 
 
X
X
X
 

records_progress

Records state chart

 
 
 
X
X
 
 
X
X
X
 

records_dialable

Records Dialable Right Now

 
 
 
X
X
 
 
X
X
X
 

records_expired

Records Expired

 
 
 
X
X
 
 
X
X
 
 


Campaign state (Outbound)

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

out_campaign_mode

Campaign mode

 
 
 
 
 
 
 
X
X
X
 

out_campaign_duration_forecast

Estimated campaign duration

 
 
 
X
 
 
 
X
X
X
 

out_average_success_rate

Average Success Rate - percentage of successful call attempts

 
 
 
 
 
 
 
 
X
X
 


Dispositions

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

calls_dispositions_per_day

 

 
X
 
X
 
 
X
X
X
 
 

calls_dispositions_ratio_per_day

 

 
 
 
X
 
 
X
X
X
 
 


Calls (Outbound Dialer)

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

out_calls_current_call_rate

Outbound current calling rate

 
 
 
X
 
 
 
X
X
 
 

out_calls_placed_per_day

Outbound call attempts for the day

 
 
 
X
 
 
X
X
X
X
 

out_calls_in_progress

Outbound call attempts currently in progress

 
 
 
X
 
 
x
x
X
 
 

out_calls_failed_per_day

Outbound calls attemtps failed fo the day

 
 
 
x
 
 
x
x
x
 
 

out_calls_answered_per_day

Outbound successful calls attempts for the day

 
 
 
x
 
 
x
X
X
 
 

out_calls_answered_ratio_per_day

Percentage of outbound successful call attempts for the day

 
 
 
X
 
 
x
x
X
 
 

out_calls_in_ivr

Outbound calls currently in IVR

 
 
 
x
 
 
 
 
x
 
 

out_calls_self_serviced_per_day

Outbound calls self serviced for the day

 
 
 
x
 
 
 
 
x
 
 

out_calls_abandoned_in_ivr_per_day

Outbound calls abandoned in IVR for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_abandoned_in_ivr_ratio_per_day

Percentage of outbound calls abandoned in IVR for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_dropped_in_ivr_per_day

Outbound calls dropped in IVR for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_queued_per_day

Outbound calls queued for the day

 
 
 
x
 
 
 
 
x
 
 

out_calls_waiting

Outbound calls currently in queue

 
 
 
x
 
 
 
 
x
 
 

out_calls_abandoned_in_queue_per_day

Outbound calls abandoned in queue for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_abandoned_in_queue_ratio_per_day

Percentage of outbound calls abandoned in queue for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_dropped_in_queue_per_day

Outbound calls dropped in queue for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_unattended_per_day

Outbound answered calls that did not connect to agent in compliance time, per day

 
 
 
X
 
 
 
 
X
 
 

out_calls_unattended_ratio_per_day

Percentage of calls that did not connect to agent in compliance time, per day

 
 
 
x
 
 
 
 
x
 
 

out_calls_routed_per_day

Outbound calls routed to agents for the day

 
 
 
x
 
 
 
 
x
 
 

out_calls_ringing

Outbound calls delivered to agents and currently ringing

 
 
 
x
 
 
 
 
x
 
 

out_calls_abandoned_ringing_per_day

Outbound calls abandoned while ringing for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_dropped_ringing_per_day

Outbound calls dropped while ringing for the day

 
 
 
X
 
 
 
 
X
 
 

out_calls_duration_average_per_day

Outbound calls duration average for the day

 
x
 
x
 
 
 
x
x
 
 

out_calls_duration_total_per_day

Outbound calls duration total for the day

 
x
 
x
 
 
 
x
x
 
 

out_calls_rejected_per_day

Outbound calls rejected or unanswered by agents for the day

 
X
X
X
 
 
 
 
x
 
 

out_calls_handled_per_day

Outbound interactions handled by agents for the day. For email - number of unsolicited emails and follow-up responses.

 
x
x
x
 
 
 
 
x
 
x

out_calls_active_on_agents (renamed from out_calls_talking)

Outbound interactions currently handled by agents

 
 
 
x
 
 
 
x
x
 
x

out_calls_disconnected_talking_per_day

Outbound calls released by remote party for the day

 
 
 
x
 
 
 
x
x
 
 

out_calls_dropped_talking_per_day

Outbound calls released by agent for the day

 
 
 
x
 
 
 
x
x
 
 

out_calls_transferred_per_day

Outbound calls transferred by agents for the day

 
 
 
x
 
 
 
x
x
 
x

out_calls_in_progress (renamed from out_calls_in_progress_or_active)

Outbound interactions in any stage

 
 
 
x
 
 
 
x
x
 
 

out_calls_abandoned_per_day

Outbound calls abandoned at any stage for the day

 
 
 
X
 
 
X
 
X
 
 

out_calls_abandoned_ratio_per_day

Percentage of outbound calls abandoned at any stage for the day

 
 
 
X
 
 
X
 
X
 
 


Email

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

in_emails_joined_existing_cases (renamed from in_emails_joined_existing_queue)

number of inbound emails joined to already existing case, per day

 
x
 
x
 
 
 
 
 
 
x

in_email_received_new_per_day

Inbound interactions received for the day for new cases

 
x
 
x
 
 
 
 
 
 
x

in_email_carried_over

Inbound emails carried over from previous day

 
x
 
x
 
 
 
 
 
 
x

in_email_carried_over_new

Inbound emails carried over from previous day for new cases

 
x
 
x
 
 
 
 
 
 
x

in_email_offered_per_day

Inbound emails offered to agent for the day

 
x
 
 
 
 
 
 
 
 
x

in_email_rejected_per_day

Inbound emails unanswered for the day

x
x
x

in_email_pulled_per_day

Inbound emails pulled by agent for the day

 
x
 
 
 
 
 
 
 
 
x

in_email_processed_replied_per_day

Inbound emails replied for the day

 
x
 
x
 
 
 
 
 
 
x

in_email_processed_noreply_per_day

Inbound emails closed without reply for the day

 
x
 
x
 
 
 
 
 
 
x

in_email_handled_new_per_day

Number of new emails processed by agents, including replied, closed without reply, transferred and service changes

 
x
 
x
 
 
 
 
 
 
x

in_email_waiting_in_personal_queues

Inbound emails currently on agents, saved in personal queues

 
x
 
x
 
 
 
 
 
 
x

in_email_waiting_in_pq_breached_sla

Inbound emails currently on agents, saved in personal queues, waiting in excess of SLA time

 
x
 
x
 
 
 
 
 
 
x

out_email_waiting_in_personal_queues

Outbound emails currently on agents, saved in personal queues

 
x
 
 
 
 
 
 
 
 
x

in_service_changed_per_day

Number of interactions recategorized to a different service by agents

 
x
 
x
 
 
 
 
 
 
x

in_service_change_received_per_day

Number of interactions re-categorized from a different service by agents

 
 
 
x
 
 
 
 
 
 
x

in_email_spam

Number of interactions re-categorized as spam by agents

x
x
in_email_trash

Number of interactions re-categorized as trash by agents

x
x

Configuration and runtime attributes

Protocol Name
Name
Applicable to object type
Campaign/Service type


Item
User
Team
Service
Calling List
Calling List Quota
Inbound
Outb - Preview
Outb - Predictive
Outb - SMS Auto
Email

item_id

 

X
 
 
 
 
 
 
 
 
 
 

user_id

 

 
X
 
 
 
 
 
 
 
 
 

team_id

 

 
X
X
 
 
 
 
 
 
 
 

service_id

 

X
 
 
X
 
 
 
 
 
 
 

list_id

 

 
 
 
 
X
 
 
 
 
 
 

name

 

 
 
X
X
X
 
 
 
 
 
 

firstname

 

 
X
 
 
 
 
 
 
 
 
 

lastname

 

 
X
 
 
 
 
 
 
 
 
 

login_id

 

 
X
 
 
 
 
 
 
 
 
 

extension

 

 
X
 
 
 
 
 
 
 
 
 

team_name

X


is_agent

X


is_super

 

 
X
 
 
 
 
X
X
X
 
X

is_mobil

X


is_logged

 

 
X
 
 
 
 
 
 
 
 
 

login_time

 

 
X
 
 
 
 
X
X
X
 
 

acd_state

 

 
X
 
 
 
 
X
X
X
 
 

state_duration

 

 
X
 
 
 
 
X
X
X
 
 

reason

 

 
X
 
 
 
 
X
X
 
X
 

acd_next_state

 

 
X
 
 
 
 
X
X
X
 
 

next_reason

 

 
X
 
 
 
 
X
X
X
 
 

active_item_id

 

 
X
 
 
 
 
X
X
X
 
 

active_item_service_id

 

 
X
 
 
 
 
X
X
X
 
 

active_item_service_name

 

 
X
 
 
 
 
X
X
X
 
 

active_item_media_type

 

 
X
 
 
 
 
X
X
X
 
 

active_item_state

 

 
X
 
 
 
 
X
X
X
 
 

active_item_direction

 

 
X
 
 
 
 
X
X
X
 
 

active_item_party_name

 

 
X
 
 
 
 
X
X
X
 
 

active_item_party_firstname

 

 
X
 
 
 
 
X
X
X
 
 

active_item_party_lastname

 

 
X
 
 
 
 
X
X
X
 
 

active_item_is_flagged

 

 
X
 
 
 
 
X
X
X
 
 

active_item_qm_monitor_user

 

 
X
 
 
 
 
X
X
X
 
 

active_item_qm_monitor_mode

 

 
X
 
 
 
 
X
X
X
 
 

active_item_qm_monitor_item_id

 

 
X
 
 
 
 
X
X
X
 
 

active_item_qm_monitored_item_id

 

 
X
 
 
 
 
X
X
X
 
 

active_item_talk_duration

 

 
X
 
 
 
 
X
X
X
 
 

active_item_hold_duration

 

 
X
 
 
 
 
X
X
X
 
 

active_item_sentiment

X


X
X
X

items

 

 
X
 
 
 
 
 
 
 
 
 

media_type

 

X
 
 
 
 
 
 
 
 
 
 

state

 

X
 
 
X
 
 
 
 
 
 
 

direction

 

X
 
 
 
 
 
 
 
 
 
 

service_name

 

X
 
 
 
 
 
 
 
 
 
 

party_name

 

X
 
 
 
 
 
 
 
 
 
 

party_firstname

 

X
 
 
 
 
 
 
 
 
 
 

party_lastname

 

X
 
 
 
 
 
 
 
 
 
 

is_flagged

 

X
 
 
 
 
 
 
 
 
 
 

qm_is_recording

 

X
 
 
 
 
 
 
 
 
 
 

qm_monitor_user

 

X
 
 
 

>

 
 
 
 
 
 
 

qm_monitor_mode

 

X
 
 
 
 
 
 
 
 
 
 

qm_monitor_item_id

 

X
 
 
 
 
 
 
 
 
 
 

qm_monitored_item_id

 

X
 
 
 
 
 
 
 
 
 
 

talk_duration

 

X
 
 
 
 
 
 
 
 
 
 

hold_duration

 

X
 
 
 
 
 
 
 
 
 
 

priority

 

 
 
 
 
X
 
 
 
 
 
 

state_reason

 

 
 
 
X
 
 
 
 
 
 
 

is_enabled

 

 
 
X
 
X
 
 
 
 
 
 

ratio

 

 
 
 
 
X
 
 
 
 
 
 

outbound_campaign_link_group

 

 
 
 
X
 
 
 
 
 
 
 

</translate>

Retrieved from "https://help.brightpattern.com/index.php?title=latest:Real-time-statistics-api/ListofStatistics&oldid=92803"