From Bright Pattern Documentation
< 5.3:Rightnow-integration-guide
Revision as of 21:17, 8 June 2018 by imported>Tracy
<translate>= Scope = The Oracle Service Cloud Integration Guide discusses the following aspects of RightNow integrations:
- Oracle Service Cloud Integration Setup
- How to Set Up the Integrated Agent Desktop
- Accessing Oracle Service Cloud Data from Scenarios
- Configuration
- Scenario Blocks
- Integrated Agent Desktop
- Features
- Softphone and Click-to-Call
- Built-In Softphone
- How to Use the Click-to-Call function
- Activity History
- Becoming Familiar with Activity History
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